BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-12-2011, 10:35 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 33
Post Thanks: 3
Thanked 0 Times in 0 Posts
Unhappy Need to scour logs - what to look for???

Please Login to Remove!

I've got a situation where a particular user has 'possibly' deleted some calendar appts on his BlackBerry.
His BlackBerry calendar reconciles both ways with his Outlook calendar which is also shared with an admin. He is under the impression that there's something 'wrong' with the infrastructure and he is blaming IT despite the fact that this has happened before, is only happening with him (across several different Blackberry's), and is only with a 3 appts (among almost 6000).
Aside from the obvious cdo and mapi version matchup between exchange and BES, I need to be able to go through the logs and see if I can find where and when these appts were deleted. I haven't gone through exchange/BES logs in such a manner yet and need some direction. Any help would be greatly appreciated.
Exchange 2003 SP2 Enterprise server and BES 4.1. On all occasions the appts were created by the user on his BBerry and did appear in Outlook at some point. How they disappeared is what I am trying to figure out.

TIA!
Offline  
Old 04-12-2011, 03:51 PM   #2 (permalink)
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Post Thanks: 0
Thanked 7 Times in 6 Posts
Default Re: Need to scour logs - what to look for???

You may have tried this already, but I'd check out his client side cache file...I've seen lot's of situations where that gets corrupt or outdated and really messes things up..you might try taking him out of cache mode and also renaming the outlook.ost file. I'd also be sure he isn't running the "fat": Outlook client on more than 1 computer...
Offline  
Old 04-12-2011, 04:10 PM   #3 (permalink)
rsk
Thumbs Must Hurt
 
Join Date: Jan 2007
Model: 9630
Carrier: Sprint
Posts: 134
Post Thanks: 0
Thanked 1 Time in 1 Post
Default Re: Need to scour logs - what to look for???

also ensure both the user and anyone who is a delegate is running the exact same version of Outlook, including patch level.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Need to scour logs - what to look for???
Thread Thread Starter Forum Replies Last Post
GAP in BB logs, now recent log set is not complete WHINE BES Admin Corner 6 06-08-2009 09:49 PM
8130 deleting ALL Call Logs and 80% of Texts and E-mails bbfuser General 8100 Series Discussion - Pearl 6 07-30-2008 06:26 PM
I.M Security zerog46 Aftermarket Software 11 06-09-2008 08:29 PM
Log Retention settings for SMS, Pin, PhoneCall logs? pej BES Admin Corner 2 03-02-2007 09:55 PM
Delete Phone Logs on 7100t John Clark General Legacy Device Discussion 6 06-29-2006 10:52 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.