04-12-2011, 10:35 AM
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| | Need to scour logs - what to look for???
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I've got a situation where a particular user has 'possibly' deleted some calendar appts on his BlackBerry.
His BlackBerry calendar reconciles both ways with his Outlook calendar which is also shared with an admin. He is under the impression that there's something 'wrong' with the infrastructure and he is blaming IT despite the fact that this has happened before, is only happening with him (across several different Blackberry's), and is only with a 3 appts (among almost 6000).
Aside from the obvious cdo and mapi version matchup between exchange and BES, I need to be able to go through the logs and see if I can find where and when these appts were deleted. I haven't gone through exchange/BES logs in such a manner yet and need some direction. Any help would be greatly appreciated.
Exchange 2003 SP2 Enterprise server and BES 4.1. On all occasions the appts were created by the user on his BBerry and did appear in Outlook at some point. How they disappeared is what I am trying to figure out.