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Old 04-12-2011, 02:48 PM   #1 (permalink)
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Default Triplicate Calendar entries

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I inherited a Windows SBS 2003 (Exchange 2003 SP2) and I was asked to install BES express on it.

After some initial problems with DNS and AD logins I managed to install it and it was working fine until about a week ago.

Then the problem begun. A user will add a calendar entry on his BB. It will appear on Outlook 2010 as expected. On the next sync between the BB and the server another appointment will appear same as the previous one. Same thing will occur on the next sync. And eventually the server will send all appointments to the BB which results in three same appointments whereas the user only inputed one.

Any ideas?
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Old 04-15-2011, 12:47 AM   #2 (permalink)
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Default Re: Triplicate Calendar entries

No ideas but I have the same issue with my music and pictures files whenever I connect my Curve 9330 to my CPU. The only thing I can come up with is to change a setting (somehow) that is causing these media files to automatically begin syncing. If this is possible, then the repeats will stop, but a new issue arises because any new files on phone won't be sync to computer & vise versa, so this would mean having to know which items need to be transferred from which de vice to the other, and I doubt I have the memory or attention spab to do this flawlessy. I'd love to read some whiz's brilliant & easy fix for this. Who's got it? There must be a better way!
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Old 04-15-2011, 04:52 AM   #3 (permalink)
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Default Re: Triplicate Calendar entries

Quote:
Originally Posted by ckassianides View Post
On the next sync between the BB and the server another appointment will appear same as the previous one.
How are you syncing the calendar? By USB connection to the Desktop Manager or over the air?
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Old 04-15-2011, 10:07 AM   #4 (permalink)
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Default Re: Triplicate Calendar entries

Over the air Syncing. I've run the IMES(?) test and it passes all steps except EWH which is not setup.

Below is the MAGT log file that shows this event at a time that I was also present and saw that it happened. Hopefully someone will make more sense of it.

p.s. If the admins fill that I should remove the log and instead upload the file on the web then please contact me and I will.

Quote:
[40700] (04/11 16:08:26.781):{0x2E64} {yiannis@IMPERIO.local} Receiving packet from device, size=111, TransactionId=-1038687203, Tag=7474, content type=CICAL, cmd=0x3
[40000] (04/11 16:08:26.781):{0x2E64} {yiannis@IMPERIO.local}-HandleAppointmentToSynchronize-Entering-Tag=7474
[30193] (04/11 16:08:26.781):{0x2E64} {yiannis@IMPERIO.local} Receiving calendar update from device, RefId=869587084, Tag=7474, TransactionId=-1038687203
[40000] (04/11 16:08:26.812):{0x2E64} {yiannis@IMPERIO.local} StartCalHelper - CDO profile created BES_CDO_7944_2
[40122] (04/11 16:08:27.265):{0x2518} {yiannis@IMPERIO.local} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=869587084, RefId=869587084]
[40373] (04/11 16:08:28.171):{0x5B8} {yiannis@IMPERIO.local} Queuing notification of modified appointment (external). EntryId=199437 (delay processing 2 seconds)
[40748] (04/11 16:09:01.109):{0x2630} License total: 10000
[40000] (04/11 16:09:10.703):{0x230C} [BIPP] Ping 331 received
[40000] (04/11 16:09:10.703):{0x1B7C} [BIPP] Send Ping Response 331
[45009] (04/11 16:10:09.078):{0x2630} More cache hit rate: 0.0%, requests: 0, adds: 442, size: 1.5/30.0 Mb
[45014] (04/11 16:10:09.078):{0x2630} ExtMore cache hit rate: 75.0%, requests: 4, adds: 1, size: 1/20000
[45079] (04/11 16:10:09.078):{0x2630} Attachment cache hit rate: 100.0%, requests: 3, adds: 1649, size: 5.0/30.0 Mb
[40212] (04/11 16:10:09.078):{0x2630} Address cache hit rate: 11.4%, requests: 1008, adds: 870, size: 1
[40328] (04/11 16:10:09.078):{0x2630} Failed cache hit rate: 2.7%, requests: 898, adds: 0, size: 2
[40000] (04/11 16:10:10.703):{0x1B7C} [BIPP] Ping 55675 sent
[40000] (04/11 16:10:10.703):{0x230C} [BIPP] Ping Response 55675 received
[40000] (04/11 16:10:15.234):{0x230C} [BIPP] Received datagram, Tag=7475
[40000] (04/11 16:11:15.234):{0x1B7C} [BIPP] Ping 55676 sent
[40000] (04/11 16:11:15.234):{0x230C} [BIPP] Ping Response 55676 received
[40000] (04/11 16:11:28.640):{0x2E64} Timeout for CDO helper 011DF7E0 in WaitForCalHelperToComplete
[40000] (04/11 16:11:28.640):{0x2E64} CDO helper 011DF7E0 terminated in TerminateCalHelper
[40000] (04/11 16:11:28.640):{0x2E64} {yiannis@IMPERIO.local} WaitForCalHelperToComplete returned 'false' in RunCalHelper
[40000] (04/11 16:11:38.640):{0x2E64} {yiannis@IMPERIO.local} Retrying (2) CDO helper 011DF7E0 call in RunCalHelper
[40000] (04/11 16:11:38.640):{0x2E64} Starting new CDO helper 011DF7E0
[40574] (04/11 16:11:38.890):{0x2518} CDO helper 011DF7E0 started, PID 10392
[40000] (04/11 16:11:39.062):{0x2E64} {yiannis@IMPERIO.local} StartCalHelper - CDO profile created BES_CDO_7944_2
[30001] (04/11 16:11:39.890):{0x2518} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 16:11:39.890):{0x2518} Server = imperio-server, Mailbox = /o=IMPERIO/ou=first administrative group/cn=Recipients/cn=yiannis Description = [Collaboration Data Objects - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 16:11:39.890):{0x2518} {yiannis} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (04/11 16:11:39.890):{0x2518} CDO initializing failure in CDO helper 011DF7E0 (1)
[40122] (04/11 16:11:41.296):{0x2518} {yiannis@IMPERIO.local} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=869587084, RefId=869587084]
[40373] (04/11 16:11:41.328):{0x5B8} {yiannis@IMPERIO.local} Queuing notification of modified appointment (external). EntryId=199438 (delay processing 2 seconds)
[40000] (04/11 16:12:15.234):{0x1B7C} [BIPP] Ping 55677 sent
[40000] (04/11 16:12:15.234):{0x230C} [BIPP] Ping Response 55677 received
[40000] (04/11 16:13:15.234):{0x1B7C} [BIPP] Ping 55678 sent
[40000] (04/11 16:13:15.234):{0x230C} [BIPP] Ping Response 55678 received
[40000] (04/11 16:14:15.234):{0x1B7C} [BIPP] Ping 55679 sent
[40000] (04/11 16:14:15.234):{0x230C} [BIPP] Ping Response 55679 received
[40000] (04/11 16:14:41.812):{0x2E64} Timeout for CDO helper 011DF7E0 in WaitForCalHelperToComplete
[40000] (04/11 16:14:41.812):{0x2E64} CDO helper 011DF7E0 terminated in TerminateCalHelper
[40000] (04/11 16:14:41.812):{0x2E64} {yiannis@IMPERIO.local} WaitForCalHelperToComplete returned 'false' in RunCalHelper
[40000] (04/11 16:14:51.812):{0x2E64} {yiannis@IMPERIO.local} Retrying (3) CDO helper 011DF7E0 call in RunCalHelper
[40000] (04/11 16:14:51.812):{0x2E64} Starting new CDO helper 011DF7E0
[40574] (04/11 16:14:52.062):{0x2518} CDO helper 011DF7E0 started, PID 12524
[40000] (04/11 16:14:52.234):{0x2E64} {yiannis@IMPERIO.local} StartCalHelper - CDO profile created BES_CDO_7944_2
[40122] (04/11 16:14:52.671):{0x2518} {yiannis@IMPERIO.local} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=869587084, RefId=869587084]
[40373] (04/11 16:14:53.437):{0x5B8} {yiannis@IMPERIO.local} Queuing notification of modified appointment (external). EntryId=199439 (delay processing 2 seconds)
[40000] (04/11 16:15:15.234):{0x1B7C} [BIPP] Ping 55680 sent
[40000] (04/11 16:15:15.234):{0x230C} [BIPP] Ping Response 55680 received
[40000] (04/11 16:16:15.234):{0x1B7C} [BIPP] Ping 55681 sent
[40000] (04/11 16:16:15.234):{0x230C} [BIPP] Ping Response 55681 received
[30181] (04/11 16:17:37.078):{0x1D70} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 5.0.2.15)
[30509] (04/11 16:17:37.078):{0x1D70} Current health score, Health=0x000000000200150F, Mask=0x000000000200150F
[40360] (04/11 16:17:37.078):{0x1D70} [BIPPa] Health: QSize=0, intMap=0
[40000] (04/11 16:17:54.609):{0x2E64} Timeout for CDO helper 011DF7E0 in WaitForCalHelperToComplete
[40000] (04/11 16:17:54.609):{0x2E64} CDO helper 011DF7E0 terminated in TerminateCalHelper
[40000] (04/11 16:17:54.609):{0x2E64} {yiannis@IMPERIO.local} WaitForCalHelperToComplete returned 'false' in RunCalHelper
[40000] (04/11 16:17:54.609):{0x2E64} {yiannis@IMPERIO.local} CDO helper 011DF7E0 returned error '99' failed for LongTermEntryId=0 in LaunchCalHelper
[40000] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Unable to launch CDO helper in SynchronizeHelper
[40000] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Unable to process message with LongTermEntryId=0 in SynchronizeHelper
[20216] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Synchronize() failed: ERR_FAIL, Tag=7474
[40000] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} SubmitToRelaySendQ, Tag=7474
[40000] (04/11 16:17:54.921):{0x1B7C} [BIPP] Send status DATA_ACCEPTED, Tag=7474
[30520] (04/11 16:17:54.921):{0x2630} Sending REPORT_HEALTH_SCORE command to Dispatcher, Health=0x000000000200140F, Mask=0x000000000200150F, Users=0, Servers=0
[40465] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Get source key for this MAPI object, EntryId=199437
[40465] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Get source key for this MAPI object, EntryId=199438
[40465] (04/11 16:17:54.921):{0x2E64} {yiannis@IMPERIO.local} Get source key for this MAPI object, EntryId=199439
[40700] (04/11 16:17:54.921):{0x2390} {yiannis@IMPERIO.local} Receiving packet from device, size=85, TransactionId=-1038687202, Tag=7475, content type=CICAL, cmd=0x3
[40000] (04/11 16:17:54.921):{0x2390} {yiannis@IMPERIO.local}-HandleAppointmentToSynchronize-Entering-Tag=7475
[30193] (04/11 16:17:54.921):{0x2390} {yiannis@IMPERIO.local} Receiving calendar update from device, RefId=869587084, Tag=7475, TransactionId=-1038687202
[40000] (04/11 16:17:54.921):{0x2390} Starting new CDO helper 011DF7E0
[40574] (04/11 16:17:55.125):{0x2518} CDO helper 011DF7E0 started, PID 9860
[40000] (04/11 16:17:55.156):{0x2390} {yiannis@IMPERIO.local} StartCalHelper - CDO profile created BES_CDO_7944_2
[30001] (04/11 16:17:56.218):{0x2518} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 16:17:56.218):{0x2518} Server = imperio-server, Mailbox = /o=IMPERIO/ou=first administrative group/cn=Recipients/cn=yiannis Description = [Collaboration Data Objects - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 16:17:56.218):{0x2518} {yiannis} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (04/11 16:17:56.218):{0x2518} CDO initializing failure in CDO helper 011DF7E0 (1)
[40122] (04/11 16:17:57.734):{0x2518} {yiannis@IMPERIO.local} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=869587084, RefId=869587084]
[40127] (04/11 16:17:57.734):{0x2518} {yiannis@IMPERIO.local} CDOCalendar::UpdateAppointment - Unable to find the calendar item's state info to perform the cancel/delete
[40295] (04/11 16:17:57.796):{0x2390} {yiannis@IMPERIO.local} Synchronize() failed: ERR_NOT_FOUND, Tag=7475
[40000] (04/11 16:17:57.796):{0x2390} {yiannis@IMPERIO.local}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (04/11 16:17:57.796):{0x2390} {yiannis@IMPERIO.local} SubmitToRelaySendQ, Tag=7475
[40000] (04/11 16:17:57.796):{0x1B7C} [BIPP] Send status DATA_ACCEPTED, Tag=7475
[30000] (04/11 16:17:57.812):{0x1494} {yiannis@IMPERIO.local}-DoCalendarPacketProcessing-Tag=199437 Send calendar optimization packet to device
[40000] (04/11 16:17:57.828):{0x1494} {yiannis@IMPERIO.local}-GetRIMApptParent- start time is Mon Apr 11 15:00:00 2011
[40000] (04/11 16:17:57.843):{0x1494} {yiannis@IMPERIO.local}-GetRIMApptParent- Generate a new RefID=-1600039833
[40000] (04/11 16:17:57.859):{0x1494} {yiannis@IMPERIO.local}-UpdateStateRecord-Creating a new state record for RefId=-1600039833, SourceKey=5749F8111FFA09469386F73F12329F4400000023 4D64
[30000] (04/11 16:17:57.906):{0x1494} {yiannis@IMPERIO.local}-GetRIMApptParent- Returned Parent RefID=-1600039833 Status=Parent been modified
[30000] (04/11 16:17:57.921):{0x1494} {yiannis@IMPERIO.local}-GetRIMCalendar-Entry tag =199437 Returned only parent RefID=-1600039833
[40000] (04/11 16:17:57.921):{0x1494} {yiannis@IMPERIO.local}-CalendarPacketProcessOptimization- Queuing parent or simple appointment , RefId=-1600039833, EntryId=199437
[30066] (04/11 16:17:57.921):{0x1494} Total Msgs Pending 1
[30000] (04/11 16:17:57.937):{0x2670} {yiannis@IMPERIO.local}-DoCalendarPacketProcessing-Tag=199438 Send calendar optimization packet to device
[40000] (04/11 16:17:57.953):{0x2670} {yiannis@IMPERIO.local}-GetRIMApptParent- start time is Mon Apr 11 15:00:00 2011
[40000] (04/11 16:17:57.984):{0x2670} {yiannis@IMPERIO.local}-GetRIMApptParent- Generate a new RefID=-713023433
[40000] (04/11 16:17:58.000):{0x2670} {yiannis@IMPERIO.local}-UpdateStateRecord-Creating a new state record for RefId=-713023433, SourceKey=5749F8111FFA09469386F73F12329F4400000023 4D65
[30000] (04/11 16:17:58.015):{0x2670} {yiannis@IMPERIO.local}-GetRIMApptParent- Returned Parent RefID=-713023433 Status=Parent been modified
[30000] (04/11 16:17:58.046):{0x2670} {yiannis@IMPERIO.local}-GetRIMCalendar-Entry tag =199438 Returned only parent RefID=-713023433
[40000] (04/11 16:17:58.046):{0x2670} {yiannis@IMPERIO.local}-CalendarPacketProcessOptimization- Queuing parent or simple appointment , RefId=-713023433, EntryId=199438
[30066] (04/11 16:17:58.046):{0x2670} Total Msgs Pending 2
[30000] (04/11 16:17:58.062):{0x2388} {yiannis@IMPERIO.local}-DoCalendarPacketProcessing-Tag=199439 Send calendar optimization packet to device
[40000] (04/11 16:17:58.078):{0x2388} {yiannis@IMPERIO.local}-GetRIMApptParent- start time is Mon Apr 11 15:00:00 2011
[40000] (04/11 16:17:58.109):{0x2388} {yiannis@IMPERIO.local}-GetRIMApptParent- Generate a new RefID=-1831421060
[40000] (04/11 16:17:58.125):{0x2388} {yiannis@IMPERIO.local}-UpdateStateRecord-Creating a new state record for RefId=-1831421060, SourceKey=5749F8111FFA09469386F73F12329F4400000023 4D66
[30000] (04/11 16:17:58.156):{0x2388} {yiannis@IMPERIO.local}-GetRIMApptParent- Returned Parent RefID=-1831421060 Status=Parent been modified
[30000] (04/11 16:17:58.187):{0x2388} {yiannis@IMPERIO.local}-GetRIMCalendar-Entry tag =199439 Returned only parent RefID=-1831421060
[40000] (04/11 16:17:58.187):{0x2388} {yiannis@IMPERIO.local}-CalendarPacketProcessOptimization- Queuing parent or simple appointment , RefId=-1831421060, EntryId=199439
[30066] (04/11 16:17:58.187):{0x2388} Total Msgs Pending 3
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetSubject is called. [CH=18583520, MH=109132272]
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetFirstAttachment is called. [CH=18583520, MH=109132272]
[30192] (04/11 16:17:58.187):{0x2E64} {yiannis@IMPERIO.local} Sending appointment to device, size=92, EntryId=199437, RefId=-1600039833, TransactionId=-848511810, Tag=7537
[40279] (04/11 16:17:58.187):{0x2E64} {yiannis@IMPERIO.local} SubmitToRelaySendQ, Tag=7537
[40000] (04/11 16:17:58.187):{0x1B7C} [BIPP] Send data, Tag=7537
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetSubject is called. [CH=18583520, MH=107998512]
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetFirstAttachment is called. [CH=18583520, MH=107998512]
[30192] (04/11 16:17:58.187):{0x2390} {yiannis@IMPERIO.local} Sending appointment to device, size=92, EntryId=199438, RefId=-713023433, TransactionId=-848511809, Tag=7538
[40279] (04/11 16:17:58.187):{0x2390} {yiannis@IMPERIO.local} SubmitToRelaySendQ, Tag=7538
[40000] (04/11 16:17:58.187):{0x1B7C} [BIPP] Send data, Tag=7538
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetSubject is called. [CH=18583520, MH=110073240]
[40000] (04/11 16:17:58.187):{0x22C8} RpcGetFirstAttachment is called. [CH=18583520, MH=110073240]
[30192] (04/11 16:17:58.187):{0x1494} {yiannis@IMPERIO.local} Sending appointment to device, size=92, EntryId=199439, RefId=-1831421060, TransactionId=-848511808, Tag=7539
[40279] (04/11 16:17:58.187):{0x1494} {yiannis@IMPERIO.local} SubmitToRelaySendQ, Tag=7539
[40000] (04/11 16:17:58.187):{0x1B7C} [BIPP] Send data, Tag=7539
[40702] (04/11 16:17:58.187):{0x2670} {yiannis@IMPERIO.local} Starting message rescan due to rescan timer
[40703] (04/11 16:17:58.187):{0x2670} {yiannis@IMPERIO.local} Message rescan completed
[40267] (04/11 16:17:58.187):{0x2388} {yiannis@IMPERIO.local} Starting calendar rescan
[40373] (04/11 16:17:58.250):{0x2388} {yiannis@IMPERIO.local} Queuing notification of modified appointment. EntryId=199445 (delay processing 2 seconds)
[40373] (04/11 16:17:58.250):{0x2388} {yiannis@IMPERIO.local} Queuing notification of modified appointment. EntryId=199444 (delay processing 2 seconds)
[40373] (04/11 16:17:58.250):{0x2388} {yiannis@IMPERIO.local} Queuing notification of modified appointment. EntryId=199443 (delay processing 2 seconds)
[30019] (04/11 16:17:58.250):{0x2388} {yiannis@IMPERIO.local} MAPIMailbox::DoICS ICS Synch Successful
[40701] (04/11 16:17:58.250):{0x2388} {yiannis@IMPERIO.local} Calendar rescan completed
[40000] (04/11 16:18:08.578):{0x1B7C} [BIPP] Ping 55682 sent
[40000] (04/11 16:18:08.578):{0x230C} [BIPP] Ping Response 55682 received
[40800] (04/11 16:18:11.046):{0x2390} {yiannis@IMPERIO.local} Starting Address Book rescan
[40891] (04/11 16:18:11.187):{0x2390} {yiannis@IMPERIO.local} No changes detected, rescan complete (type=Address Book)
[30247] (04/11 16:18:22.187):{0xE88} Server stats - Msgs: Forwarded 1344, Sent 128, Pending 3, Expired 0, Filtered 272, Forwarded/Min 0, Sent/Min 0
[40239] (04/11 16:18:47.953):{0x1494} {besadmin@IMPERIO.local} Still handled by desktop
[30160] (04/11 16:18:47.953):{0x1494} {besadmin@IMPERIO.local} GetDeviceId() did not return a PIN, PIN currently is not set for this user
[40442] (04/11 16:18:47.953):{0x1494} User settings: email=besadmin@IMPERIO.local, routing=besadmin@IMPERIO.local, service=, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=besadmin, server=IMPERIO-SERVER (session : 0x02c02820), pending=0
[40367] (04/11 16:18:47.953):{0x1494} {besadmin@IMPERIO.local} User Stats - Msgs: Latency 0s, Sent/Min 0, Received/Min 0
[40859] (04/11 16:18:47.953):{0x1494} {besadmin@IMPERIO.local} StateDb stats: cache hit=0% (0/0), coverage=0%, searches=0/0
[40000] (04/11 16:19:08.578):{0x1B7C} [BIPP] Ping 55683 sent
[40000] (04/11 16:19:08.578):{0x230C} [BIPP] Ping Response 55683 received
[40248] (04/11 16:19:23.046):{0x2670} {yiannis@IMPERIO.local} Sent messages will NOT be kept in Sent Items
[40442] (04/11 16:19:23.046):{0x2670} User settings: email=yiannis@IMPERIO.local, routing=S35007353, service=blackberry-exchange, device=2258A483, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=yiannis, server=IMPERIO-SERVER (session : 0x02c02820), pending=3
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Old 04-15-2011, 10:30 AM   #5 (permalink)
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Default Re: Triplicate Calendar entries

Maybe there are some currupted items in your calendar. Have you tried a complete reload of the calendar. To do this, on the device, go into your calendar, from the Options menu, type the following:

RSET

This will prompt for a reload of the calendar from the BES.
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Old 04-28-2011, 01:58 AM   #6 (permalink)
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Default Re: Triplicate Calendar entries

I managed to finally get in touch with the user and run RSET on his device.

Unfortunately the problem still persists. Any more ideas?
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Old 04-28-2011, 02:22 AM   #7 (permalink)
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Default Re: Triplicate Calendar entries

Then I only can suggest to do an Enterprise Activation with that user.
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