BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-13-2011, 08:45 AM   #1 (permalink)
Kul
Talking BlackBerry Encyclopedia
 
Kul's Avatar
 
Join Date: May 2005
Location: London, England.
Model: 9300
Carrier: Vodafone (UK)
Posts: 447
Post Thanks: 20
Thanked 2 Times in 2 Posts
Default Stuck IT Policy

Please Login to Remove!

Running BES 4.1.6 with Exchange 2007 SP1, i have an issue where the BES thinks user is in IT Policy A, but I have pushed a new Policy to them (Policy B) and eventhough the device is showing the Policy B has been applied, BES Advanced user info' shows that Policy A is still appllied to this user.

How do I refresh this from BES ? i.e. How do I update BES to know that the user is running Policy B.

I have done the normal things i.e. I have resent service books, rebooted device, re-assigned Policy B, regenerated encryption key on device, reloaded User and nothing has worked.
Offline  
Old 04-13-2011, 01:52 PM   #2 (permalink)
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Post Thanks: 0
Thanked 7 Times in 6 Posts
Default Re: Stuck IT Policy

I'd try assigning a "blank policy" as an intermediate step. That will remove all old policy data from the device. Then apply the new policy.
Offline  
Old 04-13-2011, 02:30 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
cyclmpc's Avatar
 
Join Date: Nov 2008
Location: DC
Model: 9800
OS: 6.0.0.141
PIN: N/A
Carrier: ATT
Posts: 217
Post Thanks: 2
Thanked 2 Times in 2 Posts
Default Re: Stuck IT Policy

Quote:
Originally Posted by Kul View Post
Running BES 4.1.6 with Exchange 2007 SP1, i have an issue where the BES thinks user is in IT Policy A, but I have pushed a new Policy to them (Policy B) and eventhough the device is showing the Policy B has been applied, BES Advanced user info' shows that Policy A is still appllied to this user.

How do I refresh this from BES ? i.e. How do I update BES to know that the user is running Policy B.

I have done the normal things i.e. I have resent service books, rebooted device, re-assigned Policy B, regenerated encryption key on device, reloaded User and nothing has worked.
How much time has passed by? I've been told several times that the BAS is not "up to the second" on changes. I've had the same issues, but once I stop starring at it and trying to refresh it to state what I know should be on it, it does adjust itself. You have to give it a little for it to update itself.
__________________
I'm actually lost...
Offline  
Old 04-13-2011, 03:00 PM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: Stuck IT Policy

Quote:
Originally Posted by cyclmpc View Post
I've been told several times that the BAS is not "up to the second" on changes.
4.1.6 doesn't use BAS, it uses BlackBerry Manager.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-13-2011, 04:56 PM   #5 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,753
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default Re: Stuck IT Policy

I had an issue with ITAdminQUEUE in the database before.

You can delete all the entries in the table and IT policy will be sent again.

Backup the database just in case
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 04-14-2011, 02:11 AM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Stuck IT Policy

Is the device itself showing the new IT Policy (under Options > Security Options > Information)?. If so, it is just a matter of reporting back to the BES. This can take 24 hours or so.

No need to do anything as the new Policy is applied.
Offline  
Old 04-14-2011, 10:24 AM   #7 (permalink)
Kul
Talking BlackBerry Encyclopedia
 
Kul's Avatar
 
Join Date: May 2005
Location: London, England.
Model: 9300
Carrier: Vodafone (UK)
Posts: 447
Post Thanks: 20
Thanked 2 Times in 2 Posts
Default Re: Stuck IT Policy

freakinvibe - yes it is showing the new policy on the device but its been more than 48hrs, so i dont think its just refresh thing.

will checked the ITADMINQueue
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Stuck IT Policy
Thread Thread Starter Forum Replies Last Post
it policies on 8310 gibsongraham General BlackBerry Discussion 8 11-03-2010 12:03 AM
Stuck IT Policy ISHJ BES Admin Corner 2 07-27-2010 06:25 AM
Question about "IT Policy -- Disabled" and if I have IT Policy TheAverageBBUser General BlackBerry Discussion 1 04-30-2010 01:53 PM
Unite ITPolicy modifications Grimlin BlackBerry Unite 119 05-24-2009 08:40 PM
IT Policy error - Licenses? Ghost BES Admin Corner 4 05-27-2005 10:25 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.