Originally Posted by pjcjgc
Normally after x amount of goes it asks you to type the work Blackberry so like you say it checks yoiu are typing correctly etc, however this problem is that the users thinks they have inadvertantly pressed a sequence of keys that converts the **** to actual numbers so each time they try to type their password it is typing numbers, as if the key is stuck down but isnt!
Again... this is by design.
After x amount of incorrect password attempts, the BlackBerry will echo your password as you type it, in clear text. It will no longer mask with ****.
Ask the user how many attempts they are on. It should say 6/10 or 8/10 or 2/10... something like that.)
I suspect the user has simply entered their password incorrectly too many times.
This could be user error, or possibly a damaged keyboard.
Moisture would certainly make the keyboard behave this way.