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Old 04-15-2011, 04:14 AM   #1 (permalink)
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Unhappy BES 5 Updates SP3 rm1 Lockout Admin

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We are moving to BES 5 from 4 and to do this we are building a new environment before migrating using the Blackberry transporter. We have successfully built a BES 5 server and tested this using our domain mail accounts and Blackberry handset.

Yesterday we installed the latest Blackberry updates, SP3 mr1 and since completing this we’ve not been able to log into the BES admin application. Checking the internet there seems to be plenty of Blackberry users who have experienced similar issues but there is no definite method of resolving this.

The last thing we want to do is to trash our new server and start again is theer anything that can be checked or are there fixes for this.
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Old 04-15-2011, 04:49 AM   #2 (permalink)
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Default Re: BES 5 Updates SP3 rm1 Lockout Admin

Are you getting to the login page? If so, what is the error message after login?
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Old 04-15-2011, 06:50 AM   #3 (permalink)
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Default Re: BES 5 Updates SP3 rm1 Lockout Admin

Hi , no even login fails to launch
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Old 04-15-2011, 07:14 AM   #4 (permalink)
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Default Re: BES 5 Updates SP3 rm1 Lockout Admin

Are the BAS services running on the server:
  • BlackBerry Administration Service - Application Server
  • BlackBerry Administration Service - Native Code Container

Also, check if they have failed in the past (in the System Eventlog). If so, check out this KB article:

KB23927-BlackBerry Administration Service continually stops and restarts, after an operating system hotfix is applied
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