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Beckr2 04-15-2011 09:33 AM

Disappearing Users
Hi all, I have a strange problem I am hoping someone may have an answer too. I have BES 5.0 running w/ Exchange 2003. I am noticing that users are being deleted off the BES, but I am not doing it. A user will call and say they cannot get mail, I check and they are not on BES, when I know they were in the past. I have been keeping track of when the users call in so I can read the log files, but I donít really know what I am looking for :-o I have been searching Google, but I am not having any luck. Any help would be greatly appreciated!!

freakinvibe 04-18-2011 03:11 AM

Re: Disappearing Users
User are not just disappearing from BES. Have you checked the user table in the databse, if the user is there? Maybe BAS is just not finding the user for some reason, but in reality it is already there.

CCK01 04-18-2011 08:35 AM

Re: Disappearing Users
Call Tech Support and they can help you to do search on the database.

MasterofKarate 05-11-2011 03:48 PM

Re: Disappearing Users
@beckr2 Users don't just disappear from a BES without some sort of action (typically an administrator) removing their accounts. I've built and administered countless BES servers over the years across several different environments and have never seen a case where there was no legitimate explanation for a user's removal. In these rare occurrences where users have "disappeared", the user account had either been removed from the BAS console itself or directly from the config DB. Like freakinvibe said, I would confirm whether those user records still exist in the DB if/when this occurs again. Beyond that, you may need to audit your fellow admins :x :

KB19251-How to run an audit of administrative actions within BlackBerry Administration Service

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