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Old 04-25-2011, 06:46 PM   #1 (permalink)
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Default OS6 Calendar only updating 1 way...on BES

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I have searched but haven't found the solution to my problem. Once I got onto OS6 with my 9700, I have had problems with the calendar only updating from my outlook to the BB but not in reverse. I have had this problem with the 3 or 4 different versions of OS6 that I have tried.

Emails work fine.
Tasks work fine.
Contacts work fine.
Wireless Sync is checked in the calendar options list. Any ideas would be most welcome. Thanks in advance.

Bold 2 9700
BES
OS 6.0 v6.0.0.480

Thanks,
Mark
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Old 04-25-2011, 06:52 PM   #2 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Moved to a more appropriate section.

Please update your profile to reflect your current device. Your profile says you have an 8900.

Have you spoken with your BES Admin concerning the problem?
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Old 04-26-2011, 02:27 AM   #3 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Which BES version? Which MAPI/CDO version?
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Old 04-26-2011, 10:00 AM   #4 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Updated my profile. We only have 5 of us on BB's in our company so we use BESX and our IT guy doesn't know much about Blackberry so he and I kinda stumble through it together and as such I don't have an admin I can go talk to about this problem. I believe we are on the first version of BESX which is 5.0. As for MAPI/CDO, I do not know what version.

Thanks in advance for any advise you can offer.
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Old 04-26-2011, 10:21 AM   #5 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Do only you have that problem and the other 4 Blackberry users are fine? If so, just do an Enterprise Activation on your device.

Also, install the latest MAPI/CDO on BES:

Download details: Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
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Old 04-26-2011, 10:48 AM   #6 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

I know we had to update the MAPI when we upgraded to Exchange 2010 about 2 - 3 months ago.

Now that I think about it though, I think we started having issues around that same time. Is there something specific to Exchange 2010 that would cause this issue?

I also looked up the BESX version we have it is 5.02 Bundle 14

Thanks,

Last edited by bzflagace : 04-26-2011 at 11:01 AM.
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Old 04-26-2011, 11:55 AM   #7 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

I have done a quick poll and it would appear that all 5 of us are having this issue with the calendar only updating one way.
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Old 04-26-2011, 07:44 PM   #8 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Quote:
Originally Posted by bzflagace View Post
I have done a quick poll and it would appear that all 5 of us are having this issue with the calendar only updating one way.
For the sake of simplicity ... have any of the 5 tried updating the encryption key directly from the BB?

though I have noticed this for a while as well; but we're on some new kind of level issues that I don't even understand, hehe. That's for the BES admin going nuts with RIM.
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Old 04-27-2011, 04:04 AM   #9 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Check the MAGT log on the BES server for any errors regarding calendar sync and post them here.

Have you done an Enterprise Activation since the move to Exchange 2010? Try it, if nothing else helps.
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Old 04-27-2011, 12:55 PM   #10 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

I have done enterprise activations since moving to 2010. I have done them each time I have upgraded my phone.

I did pull an MGAT log from yesterday and this section below is repeated many times though out the log. I am not really sure what I am looking for, so, if this doesn't help, any ideas of what to query in the log file would be great.

[30001] (04/26 00:13:51.623):{0x250C} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (04/26 00:13:51.623):{0x250C} Server = verona, Mailbox = /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=markw Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (04/26 00:13:51.623):{0x250C} {markw} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/26 00:13:51.623):{0x250C} CDO initializing failure in CDO helper 07B112D0 (1)

Thanks,
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Old 04-27-2011, 01:31 PM   #11 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Could this be a possible solution to my problems with exchange 2010?

KB15582-Wireless calendar synchronization does not complete in a Microsoft Exchange 2007 environment when no Public Folder Store is mounted
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Old 04-28-2011, 02:26 AM   #12 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Can you run IEMSTest for that user and post the output here?
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Old 05-02-2011, 11:03 AM   #13 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>iemstest.exe
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - Mark WXXXXXX

Mark WXXXXXX: Opening message store using
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=markw
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=VERONA/cn=Microsoft Private MDB
Mark WXXXXXX: Mailbox opened successfully
Mark WXXXXXX: Root Folder opened successfully
Mark WXXXXXX: Folder created successfully
Mark WXXXXXX: Test folder deleted successfully
Mark WXXXXXX: MAPI test completed successfully
Mark WXXXXXX: CDO Server Name: VXXXXXX
Mark WXXXXXX: CDO Mailbox DN: /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=markw
Mark WXXXXXX: CDO logon successful
Mark WXXXXXX: Get default calendar folder successful
Mark WXXXXXX: Get calendar folder name successful: 'Calendar'
Mark WXXXXXX: CDO test completed successfully
Mark WXXXXXX: No Send As permission for the {NXXXXXX\markw} account operator.
Mark WXXXXXX: Initializing EWS Proxy... successful
Mark WXXXXXX: Configuring User... failed
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Old 05-03-2011, 01:16 AM   #14 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

The "No Send As permission" line is probably the issue. Have you checked the needed permissions for your BESAdmin account?

If the permissions are ok, try to re-create the MAPI profile.
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Old 05-03-2011, 11:06 AM   #15 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

I realized that I had not run this under the BESADMIN account. I reran the IEMSTest and below is the results.

I don't believe that the permisssions for the BESADMIN account has changed since this used to work.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\BESADMIN>cd\

C:\>cd program files (x86)

C:\Program Files (x86)>cd research in motion

C:\Program Files (x86)\Research In Motion>cd blackberry enterprise server

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server>cd utilit
y

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>i
emstest.exe
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - [email address]

Mark WXXXXXX: Opening message store using
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=markw
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Configuration/cn=Servers/cn=VERONA/cn=Microsoft Private MDB
Mark WXXXXXX: Mailbox opened successfully
Mark WXXXXXX: Root Folder opened successfully
Mark WXXXXXX: Folder created successfully
Mark WXXXXXX: Test folder deleted successfully
Mark WXXXXXX: MAPI test completed successfully
Mark WXXXXXX: CDO Server Name: VERONA
Mark WXXXXXX: CDO Mailbox DN: /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=markw
Mark WXXXXXX: CDO logon successful
Mark WXXXXXX: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning =
IDispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
Mark WXXXXXX: CDO test failed
Mark WXXXXXX: No Send As permission for the {NXXXXXX\besadmin} account operator.
Mark WXXXXXX: Initializing EWS Proxy... successful
Mark WXXXXXX: Configuring User... failed
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Old 05-04-2011, 03:13 AM   #16 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

Try to re-create the MAPI profile:

KB10285-How to recreate the BlackBerry Enterprise Server MAPI profile
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Old 05-04-2011, 05:37 PM   #17 (permalink)
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Default Re: OS6 Calendar only updating 1 way...on BES

IT went back and found that indeed permissions were not set properly and once they were set everything is now back working again. Thanks so much for your help.

Cheers,
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