BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-26-2011, 08:49 AM   #1 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9000
PIN: N/A
Carrier: 02 UK
Posts: 3
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Bold 9000 Problems syncronising with BES

Please Login to Remove!

Hi.

We are having an issue with a Bold 9000.

It began duplicating e-mails when sync-ing with BES, so after phoning out I.T Support, they told me to delete the account and resyncronise it with the BES Server.. which didn't work.

Then we tried deleting the users account in BES and re-adding it.. again this didn't work.

Now the blackberry is not sync-ing at all with Activation sticking at 0%

I have no idea why it's not working properly. I've reset the handset and the BES server and it's still being problematic.

Any help would be greatly appreciated.
Offline  
Old 04-26-2011, 09:31 AM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,020
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: Bold 9000 Problems syncronising with BES

Moved to the proper section.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 04-27-2011, 04:12 AM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Bold 9000 Problems syncronising with BES

What is your role? I guess you are not the Blackberry Server Administrator. You should contact him to solve this problem because he can analyze the issue on the server. The knowledge base article below helps with troubleshooting Blackberry Enterprise Activation issues:

KB13852-Identifying and troubleshooting issues with the enterprise activation process
Offline  
The Following User Says Thank You to freakinvibe For This Useful Post:
ScottBryars (04-27-2011)
Old 04-27-2011, 05:14 AM   #4 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9000
PIN: N/A
Carrier: 02 UK
Posts: 3
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Bold 9000 Problems syncronising with BES

We don't have a BES Administrator. I deal with general I.T issues so I guess i'm probably the nearest thing.

I guess I'll have a read up of that article and let you know how I get on.

Thanks Freakinvibe!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Bold 9000 Problems syncronising with BES
Thread Thread Starter Forum Replies Last Post
Problems with BB bold 9000 DiegoSteinberg BlackBerry Help 8 03-23-2011 09:46 PM
Problems with battery and screen.. BOLD 9000 bbfordummies BlackBerry Help 4 02-18-2011 08:06 PM
BB Bold 9000 - impossibile setup email account (BES) ste.pess Carrier Specific Issues 1 03-09-2010 03:42 AM
Bold 9000 Delay in Receiving BES emails sapalk General 9000 Series Discussion - Bold 2 11-02-2009 06:48 PM
Blackberry bold 9000 problems crucialguy General 9000 Series Discussion - Bold 18 01-29-2009 10:35 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.