Hi.

We are having an issue with a Bold 9000.

It began duplicating e-mails when sync-ing with BES, so after phoning out I.T Support, they told me to delete the account and resyncronise it with the BES Server.. which didn't work.

Then we tried deleting the users account in BES and re-adding it.. again this didn't work.

Now the blackberry is not sync-ing at all with Activation sticking at 0%

I have no idea why it's not working properly. I've reset the handset and the BES server and it's still being problematic.

Any help would be greatly appreciated.

Moved to the proper section.

What is your role? I guess you are not the Blackberry Server Administrator. You should contact him to solve this problem because he can analyze the issue on the server. The knowledge base article below helps with troubleshooting Blackberry Enterprise Activation issues:

KB13852-Identifying and troubleshooting issues with the enterprise activation process

We don't have a BES Administrator. I deal with general I.T issues so I guess i'm probably the nearest thing.

I guess I'll have a read up of that article and let you know how I get on.

Thanks Freakinvibe!!