BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 04-26-2011, 01:56 PM   #1 (permalink)
Thumbs Must Hurt
Join Date: Nov 2010
Model: 9300
Carrier: Vodafone
Posts: 52
Post Thanks: 14
Thanked 0 Times in 0 Posts
Question "Lookup Failed" & Unable to send email..

Please Login to Remove!

Every so often none of our Blackberry's are able to send mail, and any kind of GAL lookup fails with "Lookup Failed".

The Blackberry KB has an article that says to restart the BES, which seems to suggest they know there is an issue but can't or won't fix it.

Restarting the BES server does work, but in 2011 it seems a bit useless to be having to resort to scheduled reboots - I'd be grateful if anyone has any suggestion as to what the issue might be.

BES Express on dedicated Windows 2003 R2 x64 & Exchange 2003 SP2.

Thanks in advance.
Old 04-26-2011, 02:05 PM   #2 (permalink)
New Member
jsconyers's Avatar
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,091
Post Thanks: 150
Thanked 148 Times in 122 Posts
Default Re: "Lookup Failed" & Unable to send email..

What KB article?

I don't run BESX or Exchange, so I may not be of much help, but did you check the BES logs and/or the event viewer?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Old 04-26-2011, 05:16 PM   #3 (permalink)
CrackBerry Addict
Join Date: Jan 2008
Model: 9700
Carrier: Rogers
Posts: 709
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default Re: "Lookup Failed" & Unable to send email..

An Exchange reboot is often the cause of this - I make it a habit of rebooting the DC, then Exchange, then BES.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: "Lookup Failed" & Unable to send email..
Thread Thread Starter Forum Replies Last Post
BES 5 Transported Migrated Users not working...please help! DSHThomsons BES Admin Corner 41 02-25-2011 06:20 AM
BES Desktop Email accounts unable to send, OWA accounts unable to receive oshout BES Admin Corner 2 11-10-2010 07:24 AM
BB stops receiving any email cellguy General Legacy Device Discussion 4 04-17-2007 09:48 AM
FAQ: What Are The Methods of Receiving Email On BlackBerry? Mark Rejhon RIM Software 72 10-14-2006 12:16 PM
Unable to send email after domain password changed. xwire BES Admin Corner 23 08-23-2006 02:28 PM

Vintage Mac Meith Co.- Punch Rite No. 24 Two Hole Green Punch Newark, NJ USA
Vintage Mac Meith Co.- Punch Rite No. 24 Two Hole Green Punch Newark, NJ USA pictureVintage Mac Tools 1/2" Fan Clutch Wrench - S140
Vintage Mac Tools 1/2MAC6-6 MOTOROLA METAL CAN Triac Vintage NEW
MAC6-6 MOTOROLA METAL CAN Triac Vintage NEW picture¼” ratchet vintage very nice cond Mac Tools MR5 (( Loc23 ))
¼” ratchet  vintage  very nice cond   Mac Tools  MR5    (( Loc23  )) pictureVintage MAC Tools 5/16" x 1/4" Double Open-End Wrench, D1, USA
Vintage MAC Tools 5/16

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.