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Old 05-04-2011, 01:34 AM   #1 (permalink)
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Default Changed FQDN hostname

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Have a BES 4.1.4.12 running on Exchange 2003 on a single server.

Just added a new server with Exchange 2010.

Been using FQDN of mail.ABCCompany.com, which has always pointed to the BES/Exchange 2003 box. Changed that FQDN to mail2k3.ABCCompany.com and added mail.ABCCompany.com to point to new Exchange 2010 box.

So far everything has been working until I went to activate a new device. The Enterprise Activation to sits there for quite a while and then errors out as it was unable to contact the server.

Do I need to change anything on the BES or with RIM so the Blackberrys know where to go to activate, etc?
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Old 05-04-2011, 04:44 AM   #2 (permalink)
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Default Re: Changed FQDN hostname

See this KB article for the steps to change the host name:

KB11224-Changing the BlackBerry Enterprise Server NetBIOS name or IP address
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Old 05-05-2011, 08:29 PM   #3 (permalink)
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Default Re: Changed FQDN hostname

thanks. Not sure what the issue was. I deleted the user from BES, put a different user on the phone and they activated. Wiped the device again, deleted test user and put original user back on it and all of the sudden worked.
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