BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-09-2011, 05:15 PM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9650
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Synch Issue - Bold 9650

Please Login to Remove!

Strange issue popping up with a couple of new BB Bold 9650's we purchased. Currently running a pretty old environment but the Blackberries are on BES 4.1.7. The users in question had problems with their Curve units so we moved them to a Bold 9650 and all heck broke loose.
The units will authenticate, synch email and calendar but not contacts or memos. The Wireless Synch option under Desktop is greyed out as 'Not available'. I have tried

1. Deleting the Desktop (SYNC) Service book and recreating
2. Deleting ALL Desktop Service books and having the server resend them
3. Going in and using Alt-CNFG in the Wireless Activation screen and turning off Wireless synch, activating and then turning it back on and reactivating.
4. And of course, more hard resets than you can shake a stick at.

I think it is a problem with the serverside because when I look at the users in the Blackberry Manager it does not list any unit information for the users even after they authenticate.

Any ideas?

David
Offline  
Old 05-09-2011, 05:18 PM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default Re: Blackberry Synch Issue - Bold 9650

Have you updated the device.xml and vendor.xml files on BES?
They're probably out of date and giving you trouble supporting the newer model handheld.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 05-09-2011, 06:13 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: Blackberry Synch Issue - Bold 9650

Moved to the proper section.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Blackberry Synch Issue - Bold 9650
Thread Thread Starter Forum Replies Last Post
Help with Blackberry Curve 8330 !!!! montauk9 General BlackBerry Discussion 23 09-10-2009 10:09 PM
BES 4.1 SP4 MR4 - Now Available (Exchange) vhato BES Admin Corner 10 01-08-2008 04:01 PM
BES 4.0 SP3 for Exchange available for Download jnelson2000 BES Admin Corner 72 01-12-2006 02:44 PM
BES 4.0 SP2 for Exchange now available jibi BES Admin Corner 49 08-17-2005 09:51 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.