05-16-2011, 03:05 AM
Join Date: Aug 2008
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| | Re: Restoring a wiped device (on BES)
There is no difference between wired and wireless Enterprise Activation when it comes to restoration of your settings.
Every few minutes, your BB makes an auto-backup of your settings to BES (only the delta). So if you have already been on the new system for a week, it should have auto-backed up your settings over-the-air (given the new BES has this setting enabled).
If you haven't done a manual backup of your device, before you wiped it and the auto-backup didn't work as well, you won't get them back, I guess. You should really check with your BES Admin, if auto-backup is switched on.
Why did you need to do a wipe? If it was because of the duplicate contacts, this was probably an overkill, you can do an RSET to delete just the contacts and re-sync them from the server.