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Old 05-13-2011, 02:49 PM   #1 (permalink)
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Default Restoring a wiped device (on BES)

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My company switched email and BES providers about a week ago. I migrated with no issues except for duplicate contacts and a couple other nuances. I am traveling on business and do not have access to a pc for desktop mgr. I wiped my device and enterprise activated yesterday. For the first time ever my auto text, screen settings, etc. did not come over wirelessly. I'm on a 9650 with 6.0. If I get home and wipe again but then activate via desktop mgr shouldn't my items come back?
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Old 05-13-2011, 02:51 PM   #2 (permalink)
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Default Re: Restoring a wiped device (on BES)

Moved to a more appropriate section.
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Old 05-13-2011, 03:00 PM   #3 (permalink)
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Default Re: Restoring a wiped device (on BES)

if you switched BES providers, those settings are gone.

You will need to get them back from a manual backup in desktop manager.

restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
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Old 05-13-2011, 03:13 PM   #4 (permalink)
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Default

Quote:
Originally Posted by knottyrope View Post
if you switched BES providers, those settings are gone.

You will need to get them back from a manual backup in desktop manager.

restore from back up. Follow this KB if needed KB10339-How to use BlackBerry Desktop Manager to restore data to a BlackBerry smartphone from a backup file
We switched BES providers but I had all of what I am missing after we switched which makes me think they are still there just needing a wired activation.
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Old 05-14-2011, 12:53 PM   #5 (permalink)
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Default Re: Restoring a wiped device (on BES)

UGH....just got home and wiped device again and then tethered via DM and reactivated. Same data no autotext, settings, etc. Is there something that I can call my BES admin and ask them to provide to me so I can get this data back?
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Old 05-16-2011, 03:05 AM   #6 (permalink)
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Default Re: Restoring a wiped device (on BES)

There is no difference between wired and wireless Enterprise Activation when it comes to restoration of your settings.

Every few minutes, your BB makes an auto-backup of your settings to BES (only the delta). So if you have already been on the new system for a week, it should have auto-backed up your settings over-the-air (given the new BES has this setting enabled).

If you haven't done a manual backup of your device, before you wiped it and the auto-backup didn't work as well, you won't get them back, I guess. You should really check with your BES Admin, if auto-backup is switched on.

Why did you need to do a wipe? If it was because of the duplicate contacts, this was probably an overkill, you can do an RSET to delete just the contacts and re-sync them from the server.
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