BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-14-2011, 06:43 PM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9700
PIN: N/A
Carrier: Telstra
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Notes Contact Lookup on BES5

Please Login to Remove!

Good morning,

We've recently upgraded from BES 4.0.7 to 5.0.3, whilst the upgrade has brought many useful features and has generally had positive feedback from our end-users. There is one aspect that they are complaining about, Contacts.

Previously on 4.0.7 when you did a contacts look up the BES only searched our Departmental directory (names.nsf) however if you now do a lookup it searches the names.nsf file and our larger organisational address file.

Has anyone got any suggestions on how to fix this? It's basically made the Lookup function unusable.

Thanks,
John
Offline  
Old 05-21-2011, 03:01 AM   #2 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default Re: Notes Contact Lookup on BES5

BES doesn't anyhow probe the other directories in the Domino environment unless you have configured its Domino server that host it to do so. By default the only Domino Directory (DA) known to BES i.e. NAMES.NSF. If you have Directory Assistance setup for other directories, BES searches those as well via the Notes API call for looking up contacts.

You should check in your Domino environment if:-

(1) DA has been setup
(2) User the Domino console command: show xdir and see how many directories are made known to BES

You will find your answers with the above.

Source: Lotus Domino Administrator 6 Help - Show Xdir
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.

Last edited by noname : 05-21-2011 at 03:02 AM. Reason: added link to Domino Admin Guide.
Offline  
Old 05-26-2011, 08:21 PM   #3 (permalink)
New Member
 
Join Date: May 2011
Model: 9700
PIN: N/A
Carrier: Telstra
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Notes Contact Lookup on BES5

Thanks noname, that's great!

Both directories are listed there so it looks to be the problem!

Cheers
Chris
Offline  
Old 05-27-2011, 02:19 AM   #4 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default Re: Notes Contact Lookup on BES5

No problem, Chris. BES relies on Domino to function properly, so it is always good to think in terms of BES as a client, calling Domino as a service provider. BTW, BES communicates with Domino via Notes API calls.
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Notes Contact Lookup on BES5
Thread Thread Starter Forum Replies Last Post
Address book Weirdness fonejunkie General BlackBerry Discussion 1 03-25-2010 08:38 PM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 01:08 PM
PIN is disappear when edit contact via Notes client. Patberry77 General BlackBerry Discussion 2 05-29-2008 03:34 AM
Exchange Email and Calendar working, but not Contact and Notes dgilman General Legacy Device Discussion 8 03-21-2007 09:43 AM
lotus notes contact list vapochilled BES Admin Corner 3 04-11-2005 02:00 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.