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Old 05-15-2011, 05:34 PM   #1 (permalink)
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Default Outlook broke BES

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Apologies if this is answered elsewhere, I've been looking all day !

I have Server 2008 R2 with Exchange 2010 and BES Express 5.0.2 (Bundle 14).

Everything has been working fine for almost 12 months, however I have installed Outlook 2010 on the Server as MS wants it to help with some mailbox exporting and archiving.

Since I have installed Outlook, BES is no longer communicating with the handsets. I have done some research that seems to suggest that installing Outlook is not allowed with BES, but most of this is pre-2007.

I am also aware that it is something to do with MAPI, though I pick things up quickly, I am not technically trained.

Would welcome any suggestions on whether I definitely need to get rid of Outlook. I find it odd that these two bits of software would be incompatable when the whole point is to link communications up.


Old 05-15-2011, 05:45 PM   #2 (permalink)
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Default Re: Outlook broke BES

Outlook installed on the same box as BES is not a good thing and it is not supported by RIM. You are correct in assuming that MAPI is involved. This article should help you out:

KB10493-Microsoft Outlook is installed on the same computer as the BlackBerry Enterprise Server
Old 05-16-2011, 02:51 AM   #3 (permalink)
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Default Re: Outlook broke BES

Outlook is messing up your BES Mapi config, you have to repair it according to the article MasterofKarate has given.

Why not setup a virtual machine and use Outlook there. I would never use my BES for doing client stuff and Outlook is definitely a client application, not a server application.
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