08-23-2011, 05:57 PM
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| | Re: Reenable as Blackberry User
Help! I have a very similar situation... I disabled a user as requested and now management needs them re-enabled. We run BES Express v5.
Now when I log into the server as admin I cannot search for the user that was disabled, they no longer show in the users list, when I pull a users list from the messaging server the user I need is not in that list (even though they are working perfectly fine in Exchange), there is no re-enable for the user... no options, nothing.
Also, I can't manually add the user again, as it says it can't find the user on the messaging server. UGH, at this rate, it would be cheaper for the company to buy Android phones for these legacy users and dump all things BlackBerry forever...
What can I do? This is the only thread I can find relating directly to this topic.
Any help is greatly appreciated.