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Old 05-20-2011, 03:19 AM   #1 (permalink)
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Default Blackberry Administration service not starting -the process terminated unexpectedly

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Hello,

An customer of ours is having problems with the Blackberry Administration service - Application Server and Blackberry Administration service - Native Code Container.

These two give the following error when i tried to start them: the process terminated unexpectedly

I have tried the following:

I have looked in the logfile directory but there isn't a logfile with a string "BAS-IS" there.

I have also tried to add reserved ports to the register key named :HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servi ces\Tcpip\Parameters. Also no effect.

Also tried to set the JAVA_HOME path variable but the service still doesn't start.

I also tried to regenerate the the web.keystore through the batfile called webgenkey.bat located in the folder C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin
Also.. No effect :(

I am running out of ideas.. Maybe anyone here can help me?

Edit: Version is 5.0.2 (Bundle 14)

Last edited by MichaelTrip : 05-20-2011 at 03:37 AM. Reason: Forgot to add version information
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Old 05-20-2011, 03:57 AM   #2 (permalink)
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Default Re: Blackberry Administration service not starting -the process terminated unexpected

Maybe the following KB article helps:

KB23927-BlackBerry Administration Service continually stops and restarts, after an operating system hotfix is applied
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