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Old 05-20-2011, 06:28 AM   #1 (permalink)
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Default BES Express 5.0.2.29 - Read confirmations?

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Hi everybody,
Excuse me in advance if there is already a response to this question, but using the search tool I can't find it...

A customer, just installed BES Express onboard with an Exchange2010 standard server, everithing works fine (at the moment..) but he noticed that users that has been activated onto the BES server, cannot receive and also set-up mail confirmations (read, delivery).

How can I solve this problem?

Note that there are still some users that have on the BB both the BES and BIS services and the mail confirmations can be configured on the BIS mailbox, but not on to the BES one...



Thanx in advance!

Last edited by metalgalle : 05-20-2011 at 06:30 AM.
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Old 05-23-2011, 11:30 AM   #2 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

If none of the users can receive, I would start with confirming the service account permissions and policies (especially with Exchange 2010 involved) to make sure they are all in place. Also, the RIM Compatibility Matrix is a good document to check:

KB02276-Assign service account permissions for a BlackBerry Enterprise Server for Microsoft Exchange

h ttp://us.blackberry.com/support/software/server_express_exchange_may_11_11.pdf
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Old 05-23-2011, 11:51 AM   #3 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

Thanx for reply, but I'm afraid that is not the correct question...

Users can both send and receive mails without problems, but they can't set-up to receive mail read confirmation.

Is also an issue related to the article you linked to me?
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Old 05-24-2011, 09:03 AM   #4 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

That depends on which device you are. On the 9780 (OS 6), you can set this under "Email Preferences":

Send Read Receipts: No/Yes/Prompt
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Old 05-24-2011, 11:41 AM   #5 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

My customer says that into the BES accounts this submenu has disappeared...

It is possible????
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Old 05-24-2011, 11:49 AM   #6 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

That can happen if you got missing or corrupted service books on your device. Can you check if the menu is there right after activation?
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Old 05-24-2011, 03:18 PM   #7 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

Gosh...
I'm a newbie in BB world...

"Service Books????" what?
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Old 05-25-2011, 02:23 AM   #8 (permalink)
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Default Re: BES Express 5.0.2.29 - Read confirmations?

Find below an explanation of what service books are:

How to Get a BlackBerry Service Book
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