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Old 05-20-2011, 02:58 PM   #1 (permalink)
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Default Curve 9330 BES issues

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I have 4 new blackberrys that I am trying to set up on the BES. Our IT dept says everything looks fine on their end. Verizon says the same.

It starts out working just fine. All contacts, emails, etc sync to the phones. And just a few hours later, the service stops. When you try to send an email, it says "Service Blocked". I've completely wiped the devices and "forgot" the device on the desktop software. It fixes it for a few hours and then it goes away again. Text, phone, internet all work just fine.

I'm out of ideas and our IT dept is stumped when "restarting the device" doesn't work.

Old 05-20-2011, 03:16 PM   #2 (permalink)
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Default Re: Curve 9330 BES issues

Moved to a more appropriate section.
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Old 05-23-2011, 08:04 AM   #3 (permalink)
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Default Re: Curve 9330 BES issues

KB19244-Message status shows "Service blocked" when attempting to send an email or PIN message
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Old 05-24-2011, 08:26 AM   #4 (permalink)
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Default Re: Curve 9330 BES issues

Your IT department should check the logs on the Blackberry Enterprise Server to find the root cause for this.

Also, connecting the device to the Desktop Manager via USB might break the wireless connection. So once you have activated the device, do not connect it via USB.
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