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-   -   Missing Profiles in BBProfilesdb (http://www.blackberryforums.com/bes-admin-corner/249375-missing-profiles-bbprofilesdb.html)

PsPaPa 05-26-2011 06:50 AM

Missing Profiles in BBProfilesdb
 
Did anybody stumble on this:

We have two 502mr3 clusters. Since two weeks there have been three incidents of people missing their Profile document within de BBProfiles db.

No incidents calls were made by the BB Owner but there were log mentionings about it.

<N/A> | BlackBerry Messaging Agent CN=X/O=Y Agent 1 (Application Event Log on X | 05/26/2011 13:16:36 (xxxxxx) -> Unable to open profile document for user X/Y (Document has been deleted 0x0225)

All three started on diffrent date during day time.

Suggestions anybody ? Can you recreate a profile document ?

PsPaPa 05-26-2011 09:39 AM

Re: Missing Profiles in BBProfilesdb
 
Found it, just rebote the server and it will check for documents missing and create the missing documents. :-)

MasterofKarate 05-26-2011 01:53 PM

Re: Missing Profiles in BBProfilesdb
 
I believe rebuilding the folder list in the users state database will also take care of this problem.


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