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Old 05-26-2011, 07:50 AM   #1 (permalink)
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Cool Missing Profiles in BBProfilesdb

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Did anybody stumble on this:

We have two 502mr3 clusters. Since two weeks there have been three incidents of people missing their Profile document within de BBProfiles db.

No incidents calls were made by the BB Owner but there were log mentionings about it.

<N/A> | BlackBerry Messaging Agent CN=X/O=Y Agent 1 (Application Event Log on X | 05/26/2011 13:16:36 (xxxxxx) -> Unable to open profile document for user X/Y (Document has been deleted 0x0225)

All three started on diffrent date during day time.

Suggestions anybody ? Can you recreate a profile document ?
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Old 05-26-2011, 10:39 AM   #2 (permalink)
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Default Re: Missing Profiles in BBProfilesdb

Found it, just rebote the server and it will check for documents missing and create the missing documents.
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Old 05-26-2011, 02:53 PM   #3 (permalink)
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Default Re: Missing Profiles in BBProfilesdb

I believe rebuilding the folder list in the users state database will also take care of this problem.
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