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Old 06-01-2011, 10:56 PM   #1 (permalink)
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Arrow Knowledge Sharing - BES 5.0.3 needs Domino mail servers to be 8.5.2FP2 or later

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Attention: Domino folks!

Potential hang while upgrading the BlackBerry Enterprise Server on IBM Lotus Domino to 5.0.3.

This issue is logged as IBM SPR JPAI8E4NTW .

Problem

The potential hang is triggered based on a specific interaction between the BlackBerry Enterprise Server and the mail server to process unread marks for BlackBerry enabled users. During this process the BES passes over a list of NoteIDs to the mail server. If the size of this list is > 10K and the mail server interacting with the BES has transaction logging enabled, the mail server can experience a hang. Its difficult to predict if any one list would be greater than 10K of unread messages. To be conservative, any environment with larger mail files and transaction logging enabled should request this fix.
Secondary issues that may show up are deadlocks involving semaphores & server crashes. However, the primary indicator for this issue is the hang. No hang will be experienced on the BES Domino server itself.

Link: https://www-304.ibm.com/support/docv...id=swg21470828

Fix: The fix for SPR JPAI8E4NTW is in 8.5.2FP2 and 8.5.3. The mail servers which interact with the BES must be upgraded. The BES server does not need to be upgraded.
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Old 06-02-2011, 09:55 AM   #2 (permalink)
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Default Re: Knowledge Sharing - BES 5.0.3 needs Domino mail servers to be 8.5.2FP2 or later

BTW, below is a link to related issue. Read for additional information.

Knowledge Sharing - Read or unread status changes when failover occurs
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Old 06-30-2011, 11:55 PM   #3 (permalink)
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Default Re: Knowledge Sharing - BES 5.0.3 needs Domino mail servers to be 8.5.2FP2 or later

OK folks, RIM just dished out KB27091 for the issue on SPR# JPAI8E4NTW.

Link: KB27091-Cannot send or receive email due to excessive processing of read/unread marks
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Old 07-02-2011, 06:53 AM   #4 (permalink)
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Default Re: Knowledge Sharing - BES 5.0.3 needs Domino mail servers to be 8.5.2FP2 or later

Latest KB:-

Knowledge Sharing - Service Impacting issues after upgrading to BES Domino 5.0 SP3
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