Hi,

We're having a Citrix-environment, and our mailserver is a virtual server with Win 2008 R2 and we're using BES 5.0.2 bundle 14.
Since a few weeks the synchronization with the calender of our only BB connected has failed.

Does anyone have an idea what to do to fix this ? I've rebooted the mailserver, reset the device to factory defaults, and had a new activation, but the problem remains.

I'm not that great of sysadmin, so if you can help me, please don t be to technical.

Thanks alot!

What mail platform and release are you running? If Exchange. you should start by checking the permissions for the account in question:

KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes

Also, does the synchronization fail both ways?

Well, the person who uses it, tells me that when he changes a appointment, that one will sync with his BB. The other ones don't... Very strange.
We're using BES 5.0.2 bundle 14, and mail platform is Exchange server 2010, but the funniest thing is that it has already worked for a few months. Only the last three weeks it fails, without us knowing what changed... Very strange...