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How can I activate a blackberry to keep emails more than default?

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Old 06-07-2011, 05:59 AM   #1 (permalink)
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Default How can I activate a blackberry to keep emails more than default?

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BES ver 5

I have created a custom policy and in Email messaging I have set Keep Message Duration to 90.

I then wiped the users handheld and recreated the user in BES and assigned the custom policy to the user.

When activating the user does not show items for 90 days?

Am I doing anything wrong is this the right procedure?

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Old 06-07-2011, 06:54 AM   #2 (permalink)
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Default Re: How can I activate a blackberry to keep emails more than default?
Moved to a more appropriate section.
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Old 06-07-2011, 07:50 AM   #3 (permalink)
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Default Re: How can I activate a blackberry to keep emails more than default?
It sounds like you are talking about message prepop after an Enterprise Activation. If that is the case, then the Keep Messages option may not be the setting you should be looking at. The following articles should help break down the differences for you:

KB13093-How to use the Keep Messages option on the BlackBerry smartphone

KB11632-How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process
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Old 06-07-2011, 09:03 AM   #4 (permalink)
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Default Re: How can I activate a blackberry to keep emails more than default?
It is because you activated teh same device

do this
KB04713-How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server
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