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Old 06-09-2011, 04:41 AM   #1 (permalink)
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Default bes 5 sp3 mr1 random clients have contact synch stopped

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hi

i have noticed that once in a while the bes server complains about

Message=[SYNC-PIMConnector] User's Address Book is not initialized in Exchange, sync request ignored {user name}

sometimes it does this for all or most of our bes users (23)

i have checked out most of the blackberry devices and usually the contacts synch fine but once or twice i have had to do rset on the blackberry contacts as the wireless synch under options, desktop contacts is greyed out and not set to yes and cannot be changed (btw on bberry os 6 it is not listed there, does anyone know where it is listed?)

after doing a rset or sometimes enterprise activation it works again

don't know if it is an issue that repeats itself on the devices very often but i do see this warning in the event log quite often now

has anyone else seen this and any suggestion on what to fix

i am running bes 5.03 mr1 in HA mode

many thanks
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Old 06-09-2011, 07:38 AM   #2 (permalink)
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Default Re: bes 5 sp3 mr1 random clients have contact synch stopped

Had this indentical issue with Blackberry yesterday ( I too am on 5.0.3, MR1)

Try this on an afflicted Blackberry:

1. go to Options>Advanced Options>Enterprise Activation.

2. In the email field, press and hold the ALT key and type CNFG. Once you enter this a hidden menu should appear.

3. Change the "Wireless Sync" option to No and exit the menu.

4. Wait 30 seconds and repeat step 2.

5. Change the "Wireless Sync" option to Yes and exit the menu.

Now, go check out Address Book wireless Sync.

Last edited by MikeyAGBoston : 06-09-2011 at 07:40 AM.
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Old 06-09-2011, 08:40 AM   #3 (permalink)
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Default Re: bes 5 sp3 mr1 random clients have contact synch stopped

ok, the user with affected bberry will be back in the office tomorrow and i will try that, thanks for that.
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Old 06-20-2011, 03:36 AM   #4 (permalink)
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Default Re: bes 5 sp3 mr1 random clients have contact synch stopped

this worked, under address book options the wireless synch option has re-appeared and all the missing contacts are synched up again. waiting for the next time for this to happen

did you find out why this stops synching?
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