06-10-2011, 08:54 AM
Join Date: Feb 2011
Carrier: Rogers (Canada)
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| | BB Lost - Delete or Disable on BES?
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I have a user who has lost their BB. Through BES Express, I have specified a password and locked the device to protect the data. The users suspects her BB may be found but would like a temporary device setup while she continues to search for the old one.
I have a spare BB that I have installed the SIM and activated the phone#. I am looking for the best way to add email/calendar/contacts for this user. If I disable them as a user on their lost BB, can this same user be setup on the new temporary device? Then if the lost BB is found, can I re-enable and restore all the data?
Any suggestions on how to deal with this?