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Old 06-10-2011, 11:32 PM   #1 (permalink)
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Default Can not associate user.

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Hello.

I did installed SBS2003 + BES express.

I added a User. and I did connect by device to server.
[Blackberry Perl]


At Attached Devices , Manage current device, associate user..
then I got a error.
"The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer."

How to I solve this error.
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Old 06-13-2011, 07:57 AM   #2 (permalink)
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Default Re: Can not associate user.

Are you running the 'webconsole' on the server itself or remotely on another computer?

It could be the ActiveX Control has not installed properly.
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Old 06-13-2011, 10:24 AM   #3 (permalink)
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Default Re: Can not associate user.

When assigning a BlackBerry smartphone to a user in the BlackBerry Administration Service the following error appears "unable to retrieve specific device attributes from the device that is connected to your computer"

KB20015-"Unable to retrieve specific device attributes from the device that is connected to your computer" appears when a BlackBerry smartphone is assigned to a user in the BlackBerry Administration Service

Make sure your USB port is 2.0 and NOT 1.1 as well.
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