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Old 06-13-2011, 12:21 AM   #1 (permalink)
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Arrow Knowledge Sharing - How to configure DebugDiag to capture memory dumps for BES Domino

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Overview

If your server keeps crashing and most of time produced NSD logs with this fatal thread stack. Then you can use the Microsoft DebugDiag tool to get a full memory dump instead of the NSD's generated mini dump file.

[NSD]
################################################## ##########
### FATAL THREAD 8/55 [ nBES: 11e8: 1414]
### FP=0x1633db88, PC=0x60022443, SP=0x1633db74
### stkbase=16340000, total stksize=49152, used stksize=9356
### EAX=0x2507eaec, EBX=0x000036da, ECX=0x4fe8be5e, EDX=0x157069b9
### ESI=0x00001af8, EDI=0x250804ec, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
################################################## ##########


RIM has an article for this access violation code of "c0000005" - KB22898. Adjust the steps for other exceptions. You can skip stating the exception if the crash does not have any, especially those silent crashes where you see your Domino console spawns "NBES.exe process has terminated abnormally".
We can expedite and self-service these steps before contacting IBM or RIM for the RCA.

Source: KB22898-How to configure DebugDiag to capture memory dumps for BlackBerry Enterprise Server processes.

Hope this tip helps!
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