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Old 06-13-2011, 12:55 PM   #1 (permalink)
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Default IT Policy - GPS enabled (Location Services)

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We have a problem with our users disabling GPS on their phones (going into settings and setting location based services to 911 Only) so we can't track them.

I've seen multiple posts in the past about this, and that there was no way to keep users from doing it, but the last post I seen was from about 2009.

Is there any changes on this? Is there any way to keep them from changing this? Or maybe just locking them out of the settings in general?

We are running an old version of BES, but are more then willing to upgrade to whatever version needed.
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Old 06-13-2011, 01:20 PM   #2 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

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Originally Posted by neonerz View Post
Is there any way to keep them from changing this? Or maybe just locking them out of the settings in general?
No, GPS on the device can always be set to 911-only by the user if they choose to.
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Old 06-13-2011, 01:44 PM   #3 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

Is there any way to lock the settings, or maybe log when that setting is changed?

The problem is the user could very easily change it to 911 only, then change it back to location on, and claim that there's something wrong with the phone.
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Old 06-13-2011, 02:03 PM   #4 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

Again, the user will always be able to set 911-Only.
No, a log is not kept for this.

This isn't a problem. This is by design. Some users may not way to reveal their physical location due to privacy issues.
If this conflicts with your company policy, then you should address this via human resources. It's not a system problem.
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Old 06-13-2011, 02:11 PM   #5 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

I guess the problem is, that's all fine and well for a consumer product, but these phones aren't owned by the user, they are owned by our company. The user doesn't have a choice if they want us to know their physical location or not. They agree to it by working at the company and taking the phone.

You say to address HR, but if I can't prove that the user disabled the GPS, how could I reprimand them? They only need to say "no I didn't" and I have no way to argue otherwise.

How about if the phone is lost or stolen? All someone will need to do is disable GPS and I can't find the phone. Surely the answer to that can't be "address this via human resources".

edit// I'm not trying to go back and forth with you on this, I know your not RIM. It just doesn't make sense to me.

Last edited by neonerz : 06-13-2011 at 02:20 PM.
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Old 06-14-2011, 02:23 PM   #6 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

You can try a pay for like Mobistealth
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Old 06-14-2011, 03:21 PM   #7 (permalink)
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Default Re: IT Policy - GPS enabled (Location Services)

We currently use telenavtrack, but I'll definitely try this out, thanks. Does it address the concern of the user disabling GPS?
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