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Old 06-15-2011, 02:44 AM   #1 (permalink)
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Default BlackBerry MailStore service in Starting state

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Hi...

Faced an issue for the second time on my BES 5.0.2 MR 5, SQL 2005 (platform Exchange 2007, SP2).

When I restarted the BlackBerry Controller, Dispatcher and Router services (In the order as specified by RIM ie. stop in CDR order and start in RDC order), the BlackBerry MailStore service somehow got stuck in STARTING state. The reason for me re-starting the CDR services was that the Agents were missing hearbeats; a probelm which I have been facing quite often.

I waited for a good 10 min, but it did not seem to start. An OS reboot solved the issue. The server and services are up and running since then, but I failed to find the exact root cause of the problem.

Further going through the event viewer logs, I found the following error, which was possibly the cause of this issue:

MailStoreExchange::Initialize - Exception caught - Event ID 10000

Hope I'll find a solution here...thanks in advance...
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Old 06-15-2011, 03:26 AM   #2 (permalink)
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Default Re: BlackBerry MailStore service in Starting state

Hi FS,

me too facing the same issue very often.

pls help
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Old 06-15-2011, 08:42 AM   #3 (permalink)
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Default Re: BlackBerry MailStore service in Starting state

You should have a look at the MAST logs to find the root cause.
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Old 06-16-2011, 05:30 AM   #4 (permalink)
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Default Re: BlackBerry MailStore service in Starting state

Thanks ...

I found the following in the MAST logs....This is during the time when I restarted the CDR services.

[30000] (06/14 16:33:17.734):{0x4448} MailStore::InitializeSession(..) - MsAddresses table inserts throttled to 5000 inserts per 60 seconds
[40000] (06/14 16:33:17.752):{0x4448} MailStoreExchange::GetProfileName - Using Agent MAPI profile 'BlackBerryServer' as base profile.
[10000] (06/14 16:33:17.756):{0x4448} MailStoreExchange::Initialize - Exception caught.

Could this mean that issue is with the MAPI profile, because we have been getting the Agents missing heartbeat issue also....
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Old 06-16-2011, 07:42 AM   #5 (permalink)
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Default Re: BlackBerry MailStore service in Starting state

Could be, try to re-create the MAPI profile.
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Old 06-17-2011, 01:12 AM   #6 (permalink)
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Default Re: BlackBerry MailStore service in Starting state

Has anyone re-created the MAPI profile on their BES...

Isnít it too risky? We have over 750 users on this particular BES... and Iím in a bit of dilemma whether to go aheadÖ

Does recreating the MAPI do any changes on the existing users BB device i.e. will the device start enterprise activation or encryption key regeneration...
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