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Old 06-15-2011, 08:33 PM   #1 (permalink)
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Angry Help: OpenMsgStore failed (8004011d)

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Hi all hope someone can help me out here.

Running bes express and 2 exchange 2003 sp2 server (30 BES users) which we have been running OK now for about 8 months
BESX and Exchange1 are ate site1 (25 bb users)
Exchange 2 is at site2 (5 bb users)
same domain

Problem
We had a power outage outage today at site1 (BESx & Exchange1) and I couldn't shut down the servers before the UPS died and the servers went down. Things came back up ok but I notices that all users on the besx that have email account on the remote exchange server (site2) were not connecting. Last contact time is before the servers went down. They are still not connecting after a reboot of BESx and Exchange2. Users on the Exchange1 server are working fine.

Event Viewer has 2 errors for each user at Site2

event id:20154
User John Doe not started

event id:20400
(emai address) MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed

I did also run an IEMStest and I get an error on OpenMsgStore failed (8004011d)


John Doe: OpenMsgStore failed (8004011d)

So it seems to me that its a permissions issue but I have checked the permissions for the beasadmin account on both exchange server they all seems correct.

any help is much appreciated.
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Old 06-16-2011, 06:21 AM   #2 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

I would take the perms out and reapply them
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Old 06-16-2011, 07:39 AM   #3 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

0x8004011d means "The server is not available", so I don't think it is a permissions issue. For some reason it doesn't find your Exchange2 server. Try to re-create the MAPI profile.
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Old 06-16-2011, 07:54 AM   #4 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

Quote:
Originally Posted by freakinvibe View Post
0x8004011d means "The server is not available", so I don't think it is a permissions issue. For some reason it doesn't find your Exchange2 server. Try to re-create the MAPI profile.
Thanks for the reply. I tried to post the rest of the of the test yesterday but the board says I can't link external web sites but it worked now.

If it can't connect to the server why is cdo successful?

pening Default Message Store Mailbox - BESAdminX

John Doe: Opening message store using
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=jdoe
/o=First Organization/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=exchange2/cn=Microsoft Private MDB
John Doe: OpenMsgStore failed (8004011d)
John Doe: CDO Server Name: exchange2
John Doe: CDO Mailbox DN: /o=First Organization/ou=First Administrative
Group/cn=Recipients/cn=jdoe
John Doe: CDO logon successful
John Doe: Get default calendar folder successful
John Doe: Get calendar folder name successful: 'Calendar'
John Doe: CDO test completed successfully
John Doe: Active Directory permissions test completed successfully
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Old 06-16-2011, 08:05 AM   #5 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

CDO is a different protocol than MAPI. Try to re-create the MAPI profile.
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Old 06-16-2011, 08:46 AM   #6 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

Quote:
Originally Posted by freakinvibe View Post
CDO is a different protocol than MAPI. Try to re-create the MAPI profile.
Not sure how to recreate the profile but I went to "edit MAPI Profile" put a different account applied it, then putback the besadmin account in and applied it rebooted the bes. (Besadmin account was hidden from the address book so had to unhide it not sure if that makes any difference or not.) Is this what you mean by recreating the profile?

One thing to note, the besadmin mailbox is located on exchange1. BB users on exchange1 work fine, exchange2 don't work. Does is need to be on both? Anyways rebooted and still the same issue.

here is a test with users on both servers

Opening Default Message Store Mailbox - BESAdminX

Jane Brown: Opening message store using
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JBrown
/o=First Organization/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=EXCHANGE1/cn=Microsoft Private MDB
Jane Brown: Mailbox opened successfully
Jane Brown: Root Folder opened successfully
Jane Brown: Folder created successfully
Jane Brown: Test folder deleted successfully
Jane Brown: MAPI test completed successfully
Jane Brown: CDO Server Name: EXCHANGE1
Jane Brown: CDO Mailbox DN: /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JBrown
Jane Brown: CDO logon successful
Jane Brown: Get default calendar folder successful
Jane Brown: Get calendar folder name successful: 'Calendar'
Jane Brown: CDO test completed successfully
Jane Brown: Active Directory permissions test completed successfully

John Doe: Opening message store using
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JDoe
/o=First Organization/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=EXCHANGE2/cn=Microsoft Private MDB
John Doe: OpenMsgStore failed (8004011d)
John Doe: CDO Server Name: EXCHANGE2
John Doe: CDO Mailbox DN: /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JDoe
John Doe: CDO logon successful
John Doe: Get default calendar folder successful
John Doe: Get calendar folder name successful: 'Calendar'
John Doe: CDO test completed successfully
John Doe: Active Directory permissions test completed successfully
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Old 06-16-2011, 09:10 AM   #7 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

KB10285-How to recreate the BlackBerry Enterprise Server MAPI profile
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The Following User Says Thank You to freakinvibe For This Useful Post:
BRSMITH (06-16-2011)
Old 06-16-2011, 10:38 AM   #8 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

Quote:
Originally Posted by freakinvibe View Post
KB10285-How to recreate the BlackBerry Enterprise Server MAPI profile
That did the trick!!!! Thank you very much.

stopped the services, Deleted from the registry, started the services, created the profile and rebooted and it all works now.

Last edited by BRSMITH : 06-16-2011 at 10:40 AM.
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Old 06-17-2011, 02:24 AM   #9 (permalink)
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Default Re: Help: OpenMsgStore failed (8004011d)

That should work without problem. Make a backup of the registry hive before proceeding. See details in:

KB10285-How to recreate the BlackBerry Enterprise Server MAPI profile
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