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Old 06-16-2011, 10:41 AM   #1 (permalink)
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Default BES 5.0.3 no access to webconsole or webdesktop

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Hello and thanks in advance. I did and upgrade from 5.0.1 to 5.0.3 in bes express and everything seemed to go alright. This is on a windows 2003 server and using exchange 2007. Emails and everything are working and people aren't yelling at me yet. The big issue for me is that I can not accesses the webconsole or webdesktop with using any AD username or password or thru the administrator service account. I have searched and searched about this and have tried a lot of the KB's with no success. I have uninstall and reinstalled with no avail.

I get this in the BBAS-AS LOG everytime that I try to log into it with and AD user
(06/15 12:53:02:953):{http-KRONOS.IPPOLITOPRODUCE.COM%2F192.168.99.10-3443-1} [com.rim.bes.basplugin.activedirectory.LDAPSearch] [INFO] [ADAU-1001] {u=SystemUser, t=2645} performPagedLDAPSearch problem performing LDAP operation: url=ldap://virtualns2.ippolitoproduce.com:3268 base= filter=(&(objectClass=user)(objectCategory=person) (|(sAMAccountName=chrisj)(userPrincipalName=chrisj ))) scope=2

I get this error on the old install or the new install and I have even installed it on a different server but with no difference. The weird thing is if I put in a username and a bad password I get :

(06/15 12:54:37:377):{http-KRONOS.IPPOLITOPRODUCE.COM%2F192.168.99.10-3443-1} [com.dstc.security.kerberos.jaas.KerberosLoginModul e] [ERROR] login failed: Kerberos error creating ticket: com.dstc.security.kerberos.KerberosError: Pre-authentication information was invalid
KrbError:
Error code: 24
Error message: null
Client name: null
Client realm: null
Client time: null
Server name: krbtgt/IPPOLITOPRODUCE.COM
Server realm: IPPOLITOPRODUCE.COM
Server time: Wed Jun 15 12:54:37 EDT 2011

which is kind of saying that it is working and authenticating. Any help would be greatly appreciated.
thanks
usion

now I just noticed that PIPE was not enabled on sql server and just wondering if this would be the issue.
thanks
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Old 06-16-2011, 03:21 PM   #2 (permalink)
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Default Re: BES 5.0.3 no access to webconsole or webdesktop

WOW no one has any idea's. I kind of find that odd.

Well I'm hoping someone could point me in the right direction. I have tried all the KB out there regarding this issue but with no luck. I have tried to install the blackberry on a different server with the exact same error coming up in the BAS-AS log. I can see besadmin log onto the AD with no errors so I know that LDAP is working but there has to be something to this. I can no log into either the webconsole or the webdesktop with any AD username and password. I have never logged into the console with the blackberry administrator service but I can't do that either. I have tried the script floating around that creates a bas username of admin and password of blackberry but that didn't work either.

is there any way to go back to 5.0.1? I'm pretty sure not but figure I better ask. I see some other people around with the same error but with java at the end after scope=2 and i'm not getting that. webpages for both webconsole and desktop load no problem its just login in.
Please any help would be greatly appreciated.
thanks
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Old 06-17-2011, 02:06 PM   #3 (permalink)
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Default Re: BES 5.0.3 no access to webconsole or webdesktop

Clear the Do not require Kerberos preauthentication option for the LDAP user within Microsoft Active Directory by completing the following steps:

Open Users and Computers in Microsoft Active Directory and locate the relevant account.
In the user properties, click the Account tab.
Under the Account options section, clear the Do not require Kerberos preauthentication check box and click Apply.
Restart the BlackBerry Administration Service - Application Service and the BlackBerry Administration Service - Native Code Container.
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Old 06-21-2011, 09:14 AM   #4 (permalink)
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Default Re: BES 5.0.3 no access to webconsole or webdesktop

I have tried that with no success. I have changed LDAP users to 2 other users with access and get the same results. Any other suggestions.
thanks
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Old 07-05-2011, 04:57 AM   #5 (permalink)
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Default Re: BES 5.0.3 no access to webconsole or webdesktop

Hello, try this :

I saw on another forum that this could be a solution :

KEY :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\BAS-AS\Parameters\JVM Option Number 3

Replace "-Xmx1024m" by "-Xmx768m"

Rebooted, works fine now.
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