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Old 06-22-2011, 10:18 AM   #1 (permalink)
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Default Exchange 2007 email reconciliation issue.

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I recently migrated from Exchange 2003 to Exchange 2007, and the only issue we have is the EMAIL Reconcile....

We have Exchange 2007
BES express 5.0.2.29

I installed a new exchange server and took the old one out of production, movd the mailboxes all over and then switched the mapi profiles on the bes server.

We are receiving email on teh blackberrys however, Here is the issue....

Wireless Sync only Works from the Blackberry to Outlook, not vice-versa.... calendar, tasks and everything works bi-directional.

The inbox only reconciles from the bb to outlook and not outlook to bb.....

Example:

If i delete or read a message from my Blackberry it deletes or marks the message read in outlook.

If i were to do the same in outlook, nothing happens on the blackberry....

Maybe i missed a step somewhere, can someone point me to the right direction?

I have rebooted several times, i have insured that the blackberrys have reconcile on. I have checked my MAPI and CDO versions and they appear to be the same versions.

Please help.

Thanks.

Last edited by JeffAlbertson : 06-22-2011 at 10:48 AM.
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Old 06-22-2011, 11:02 AM   #2 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

Moved to a more appropriate location.
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Old 06-22-2011, 11:13 AM   #3 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

Sorry i should add that i still have the 2003 exchange server running some mailboxes. All bes users and the besadmin user and mailboxes are moved to the exchange 2007 server though and i have setup the correct permissions on the 2007 exchange box.

Any help is greatly appreciated.

Thank you.
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Old 06-22-2011, 11:25 AM   #4 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

How long are you waiting for the reconciliation from Desktop --> Handheld to occur before you determine that it's not working?
(It won't be immediate... more like 20 minutes.)

If you do a 'Reconcile Now' from the handheld, does the reconciliation occur?
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Old 06-22-2011, 11:30 AM   #5 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

this will explain alot
Reconcile read and unread messages from Outlook to... - BlackBerry Support Community Forums
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Old 06-22-2011, 11:32 AM   #6 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

Thanks for the reply, It has been 5 days or so.... nothing happens if i do a reconcile now.

It all is working great besides the mail sync from outlook to the bb. from bb to outlook works great.

Thanks.
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Old 06-22-2011, 11:43 AM   #7 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

Thanks for the lin knottyrope, i had actually gone through that already and tried those suggestions.
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Old 06-22-2011, 12:49 PM   #8 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

did you look at the hidden folder for those entries from moving the mailbox KB?
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Old 06-22-2011, 01:17 PM   #9 (permalink)
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Default Re: Exchange 2007 email reconciliation issue.

The KB says that this issue was solved buy installing SP2 rollup 3, before i moved any mailboxes i had SP3 installed for exchange with rollup 2.

I assumed this meant that it should be taken care of. I can check it, however i am unsure where this folder would be located. I will dig around and let you know if i find anything.

Thank you for you suggestions.
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