Option 1 - Generate and submit logs with a internet connection
Complete the following steps to generate and send logs from the BlackBerry PlayBook tablet:
1. From the Home screen of the BlackBerry PlayBook tablet, click on the Help
2. Click on Support Tools
in top right corner.
3. Enter the incident number
4. Enter a From email address
5. Click on Create Report
6. Click Send Option 2 - Generate logs and submit without a internet connection Complete the following steps to generate and send logs from an email client:
1. Complete steps 1-5 in Option 1
2. Copy DateTime.pb
log file located under /media/documents/logs
to your computer. Follow KB26068
to enable file Storage and Sharing.
3. Attach the log file to an email, include the incident number in the subject, and send to BlackBerry Technical Support Services.
Source: KB26038-How to obtain logs from the BlackBerry PlayBook