BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-26-2011, 10:31 PM   #1 (permalink)
New Member
 
Join Date: Jun 2011
Model: 9700
PIN: N/A
Carrier: Telstra
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

Please Login to Remove!

Hi,

We are on BES for Exchange (4.1.7 MR3 (Rollup) (Bundle 52)), using an off-box install of SQL 2005.

What I want to do maybe simple but my SQL knowledge not great.

On users handsets if you go into the options of a users mailbox, then email reconciliation. There are options to delete on Mailbox, Handheld or Mailbox & Handheld. Now it transpires a number of our users may have been setup with handheld. We want to identify which users these are and send them info on the options and let them choose which one they want.

But how do I figure what a user has it set to? I cannot see anything in BlackBerry Manager, I'm assuming this could be something I could get from the database.

So does anyone know how or where?

Also, is there a way to set these options as defaults for all brand new users activated on the server?

Any assistance would be greatly appreciated.

Many thanks,
Gareth
Offline  
Old 06-28-2011, 06:07 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

The standard is to delete only on Handheld. There is no setting on the server (IT policy) to change that for the user. Why are you not sending the info on how to change that setting to all the users?
Offline  
Old 06-28-2011, 07:40 AM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default Re: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

To backup freakinvibe, there is no way to change that setting via the BES. That is the default setting when you turn on a device - whether it's connected to a BES or not.

Simply educate your users on how to change it and let them change it if they want to. In my experience, most want to change it to 'Mailbox & Handheld', but I do have some who want to leave it on 'Handheld' (I haven't yet figured out why, but to each his own).
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld
Thread Thread Starter Forum Replies Last Post
Agent Crash Every hour or less GPITMAN BES Admin Corner 2 07-01-2010 01:14 AM
Move Mailbox on Exchange 2007 Stops Handheld Syncing Back Into Mailbox arronpitman BES Admin Corner 11 08-04-2009 07:54 PM
question about mailbox sizes in exchange and BES problems rgivens BES Admin Corner 15 12-04-2008 08:47 AM
BES 4.1 and IT Command Status Verification jibi BES Admin Corner 10 06-15-2007 06:24 AM
The Saga of getting a BES data plan in the UK nm1213 General BlackBerry Discussion 3 09-03-2006 05:36 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.