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Old 07-03-2011, 12:39 AM   #1 (permalink)
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Arrow Knowledge Sharing - BAS does not load past loading screen after upgrade to BES 5.0.3

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Overview

Following an upgrade to BlackBerry® Enterprise Server 5.0 SP3, the BlackBerry Administration Service web console may not proceed past the loading screen. The following will be displayed when attempting to login to the BlackBerry Administration Service web console:

The BlackBerry® Administration Service is starting. Please wait while the loading process completes.

You will be redirected to the login screen upon completion.

Loading...



Cause

There is a port mismatch between the HTTP port listed in the BlackBerry Configuration Database versus the HTTP port configured within the service-port-bindings.xml configuration file for the BlackBerry Administration Service.


Workaround

See KB26557 on how to click the Synchronize button to sync up all ports configurations.


Source: KB26557-BlackBerry Administration Service does not load past the loading screen after upgrade to BlackBerry Enterprise Server 5.0 SP3
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