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Old 07-06-2011, 06:59 AM   #1 (permalink)
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Default BlackBerry's - Wont DNS lookup Intranet - BES 5.0.3

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Hi,

Not sure whether this is in the correct area, actually i doubt it is, sorry..... Wondering whether any of you BES Guru's can help me. Just upgraded our BES to 5.0.3, everything went fine, no real issues. But now the business want to have Intranet and Internet access on their devices.

I have everything pretty much set up but the only problem i am having is with the DNS look up. The devices can browse to the Intranet but only via IP address not via the web link..

I've messed around with a few settings but i cant seem to find where this configuration item is within the MDS..

Thx...
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Old 07-06-2011, 07:11 AM   #2 (permalink)
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Default Re: BlackBerry's - Wont DNS lookup Intranet - BES 5.0.3

Moved to a more appropriate section.
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Old 07-06-2011, 10:45 AM   #3 (permalink)
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Default Re: BlackBerry's - Wont DNS lookup Intranet - BES 5.0.3

On the BES, open Internet Explorer and try to surf the Internet. If that only works with IP addresses, you have to setup one or more DNS servers on the TCP properties of your NIC.
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Old 07-07-2011, 05:48 AM   #4 (permalink)
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Default Re: BlackBerry's - Wont DNS lookup Intranet - BES 5.0.3

I can browse the Internet fine, its just the Intranet\internal web site via the BlackBerry handset. These are sharepoint sites that have the correct level of permissions assigned. I believe the devices are going out to a public DNS server and not going via our own internet DNS server. I have checked out Proxy server and it looks ok.
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Old 07-07-2011, 07:01 AM   #5 (permalink)
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Default Re: BlackBerry's - Wont DNS lookup Intranet - BES 5.0.3

OS 6 handles browser selection much differently than previous OS versions.

I believe to do what you want to do, you need to force all browsing through the MDS browser on the handheld via IT Policy.

I suspect that on your OS 6 handheld(s) the device is currently choosing the Internet browser over the MDS browser.
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