Originally Posted by nobody7290
You could have done the upgrade straight away, without zeroing the phone.
FW-upgrades: it depends on the carrier, which upgrades are availible automatically for your model/phone. If you are on t-mobile, but someone else is on carrier xyz, the upgrades you see might or might not be the same.
However, you can install any version on any phone by doing a manual install. Why won't my OS update? I deleted the Vendor.xml file!
Also, you do not have to worry about the outlook data stored on your phone. The mobile backup does safe most important things, including passwords, settings favourites etc. etc. unless you dont delete the user on the Server before activating again - 3rd party applications are lost however.
The only difference is, if you wipe a phone, then activate it again with a previously existent user in the servers database, you wont get pushed your old emails.
If you just upgrade the firmware, the desktop software backups all data and applications by default, and, restores this after the FW upgrade.
i am somewhat confused.
during the upgrade, on a normal phone not connected to BES, the prompt in desktop manager said that everything on the phone would be wiped/deleted.
i want to say that it even warned me about 3rd party apps. once i completed a phone that wasnt on BES, the upgrade worked perfect and i saw that the third party apps were NOT deleted. good news, i guess. actually, nothing was deleted other than the user settings (profile sounds).
it appears that i did a manual upgrade, by getting the os6.msi file, downloading it to my pc, and upgrading it 'locally' as the program stated. it seems that if i did all that w/o wiping my phone, i wouldn't have had to reactivate my work email account with the server. live and learn, i guess.
again, it wasnt a big deal, all the data i needed was basically my contacts and calendar events, which came back w/o issues. it would have been nice to have the old e-mails, but not critical at all.
thanks for the information, i will keep it in mind for any other work phones that are connected to our BES box.
and with that being said, what would the proper roll out be, for BES phones?
do i need to create an IT policy, or modify the current policy, to allow upgrades OTA? i am assuming if it is setup properly, it should be seamless upgrade.