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Old 07-13-2011, 01:29 AM   #1 (permalink)
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Default BES "Email-Only" User Configuration Issues

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We have received a strong push from end-users in our office that they dislike carrying two BlackBerrys; one being their own personal device, and one being their corporate-assigned BES device. Because of this, I have started to look into adding personal phones to the corporate BESX and controlling them using some of RIM's new Balance policies.

After speaking to the end-users, one of their requirements is that they still wish to be able to sync their PIM Data (Calendar, Contacts, Memopad and Tasks) on their home PC via Desktop Manager - the only data they really want to have access to through the BESX is their corporate push-email. Because of this requirement, I have created an "Email-Only IT Policy" on our BES that states:
  • PIM Synchronization - Disable All Wireless Synchronization (so that users will not receive their Exchange calendar, contacts, etc and can still sync their device at home)
  • Personal Devices - Disable forwarding of work content using personal channels, require work resources for conducting work activities
  • Device Only - password policies and restrictions.

As of right now, I am only piloting this between my personal BlackBerry (BB 9800) and one additional device (BB 8520). But, what I've noticed is that when I click on my PIN in the BlackBerry Administration Service console, there is no data under "Device Information" except for my PIN (no model information, no software information, etc) - and as well, I have no control over deleting device data.

Is there something I am missing with the IT Policy, or something I have to physically enable through BES? All other BES users are running fine, but with the "Email-Only IT Policy" users, I am unable to control the device at all it seems.

We are running BESX v5.0.3.41 and have an Exchange 2010 SP1 server onsite.
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Old 07-13-2011, 02:56 AM   #2 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

Have a look at the "Default Configuration" of the user (under the "Messaging configuration" heading). Go to the "Organizer data synchronization" tab. Make sure the the

"Automatic BlackBerry device management" is set to "Yes".

It is well possible the the "Disable All Wireless Synchronization" policy switched that off as well (along with the Automatic wireless backup). So the policy might be overkill. Maybe you have to be more granular and switch the sync off by service (Contacts, Memos, Tasks etc.)
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Old 07-14-2011, 12:13 AM   #3 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

I checked the “Default Configuration” of the selected user and "Automatic BlackBerry Device Management" was enabled, yet I had no control of the device through the BESX Administration Service.

Then, following your advice, I did the following:
  1. Cloned the “Email-Only IT Policy” as “Email-Only TEST POLICY”
  2. Removed the “Disable All Wireless Synchronization” option from the policy – all other settings remained the same.
  3. Created a new user.
  4. Changed the new user’s “Default Configuration” so that “Wireless Synchronization Turned On” and “Automatic BlackBerry device management” are both set to “Yes”. I then disabled synchronization on the following Organizer Services: Address Book, Memos, and Tasks.
  5. Performed a wireless enterprise activation using a spare BB 9300 (OS 6.0).
  6. After the enterprise activation finished, I noticed that device’s local contacts, memos, and tasks weren’t in Exchange, and vice-versa (which is correct and adheres to our personal-device use policy).
  7. In the BB Administration Service, the newly added user’s device now displays information under the associated device panel and I am able to control the physical device (perform device wipes for instance).

So it appears that the “Disable All Wireless Synchronization” option was the root of all our management issues.

But, how do I disable wireless Calendar synchronization through BESX? Under the user’s “Default Configuration” it only lets me control synchronization with the Address Book, Memos, and Tasks – there didn’t appear to be any choices or options for managing wireless Calendar synchronization. As well, when I manage the new user and go to the “Component Information” tab, I can see under “Mail Information” that “Wireless Calendar” is enabled – but I am unable to track down where to disable this service.
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Old 07-18-2011, 04:33 AM   #4 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

I would use the IT policy for that. Under the "PIM Synchronization" tab, set the following IT policies to "Yes":

Disable Address Wireless Synchronization
Disable Calendar Wireless Synchronization
Disable Memopad Wireless Synchronization
Disable Task Wireless Synchronization
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Old 07-26-2011, 02:13 AM   #5 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

Quote:
Originally Posted by freakinvibe View Post
I would use the IT policy for that. Under the "PIM Synchronization" tab, set the following IT policies to "Yes":

Disable Address Wireless Synchronization
Disable Calendar Wireless Synchronization
Disable Memopad Wireless Synchronization
Disable Task Wireless Synchronization
I actually do not have any of those options under the the "PIM Synchronization" tab in the Manage IT Policy region. The only option I have is "Disable All Wireless Synchronization".

Is this because we are running a BESX and not a BES? Is there any workaround to make these features appear in a BESX IT Policy?
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Old 07-26-2011, 02:19 AM   #6 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

Sorry, forgot that you are on Express. Unfortunately there is no way to bring those policies into Express.
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Old 07-26-2011, 02:38 AM   #7 (permalink)
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Default Re: BES "Email-Only" User Configuration Issues

Quote:
Originally Posted by freakinvibe View Post
Sorry, forgot that you are on Express. Unfortunately there is no way to bring those policies into Express.
Ahhh - that explains it.

What's interesting is about 1-2 weeks ago I transitioned myself in BESX from the "Email-Only IT Policy" ("Disable All Wireless Synchronization" set to true/yes) to the "Email-Only TEST POLICY"; I created (which is the exact same as the Email-Only IT Policy, but "Disable All Wireless Synchronization" is undefined), and when I look under my user profile's "Component Information" tab, it still says Wireless Calendar is disabled. However, if I pair a user directly to the "Email-Only TEST POLICY", Wireless Calendar sync still ends up enabled.

Last edited by bnewman : 07-26-2011 at 02:44 AM.
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