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Old 07-13-2011, 10:25 AM   #1 (permalink)
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Default "a" turning into "9" new blackberry

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I recently upgraded someone to a 9780 from 9000 and on some of the emails the "a" character gets changed to "9" (screenshot

user is on a BES. have not seen it with others with same IT policy applied.


Any ideas?

Thanks!
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Old 07-13-2011, 10:52 AM   #2 (permalink)
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Default Re: "a" turning into "9" new blackberry

I would check the autotext library. Maybe someone thought it would be a funny prank?

That is if this is happening with composing email. Or is this happening when the user receives an email?
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Old 07-13-2011, 12:34 PM   #3 (permalink)
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Default Re: "a" turning into "9" new blackberry

word substitution on 6.0 devices
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Old 07-13-2011, 12:49 PM   #4 (permalink)
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Default Re: "a" turning into "9" new blackberry

its only happens when receiving emails..

i think word substituion is only for outgoing.. i think.
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Old 07-13-2011, 12:56 PM   #5 (permalink)
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Default Re: "a" turning into "9" new blackberry

Is it only showing like this on the BB or is it showing like this on the email client as well?
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Old 07-13-2011, 02:03 PM   #6 (permalink)
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Default Re: "a" turning into "9" new blackberry

Quote:
Originally Posted by jsconyers View Post
Is it only showing like this on the BB or is it showing like this on the email client as well?
bb only. its weird never seen something like this before. we've deployed a few 9780's now all with the same policy from the bes and they are all fine. only 1 person having this problem.
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Old 07-13-2011, 06:08 PM   #7 (permalink)
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Default Re: "a" turning into "9" new blackberry

I'm guessing a battery pull or reflash hasn't solved this?
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