BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 07-15-2011, 03:08 PM   #1 (permalink)
New Member
 
Join Date: Jul 2011
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't activate BB Torch 9800

Please Login to Remove!

Hi

We have a dedicated BES Xpress server running verion 5.0.2.29 and Windows 2003 Std Server

We have Microsoft Small Business Server 2008 / Exchange 2007

The network provider is T-Mobile

We have approx 7 BB devices connected and using BES with no issues.

We are unable to activate a torch handset. It comes up with request timed out

We then activated a 8900 with no problems.

It is almost as if new model devices dont connect properly.

Does anyone have any ideas why?

Thanks

Wayne
Offline  
Old 07-15-2011, 03:17 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Post Thanks: 399
Thanked 406 Times in 372 Posts
Default Re: Can't activate BB Torch 9800

if you never had a 9800 on it, then your device.xml might be out of date/BES not updating it.


KB13589-How to update the "device.xml" and "vendor.xml" files 0 1447333579
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 07-15-2011, 03:55 PM   #3 (permalink)
New Member
 
Join Date: Jul 2011
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Can't activate BB Torch 9800

Hi

Thanks, this makes sense

I downloaded the files, and then browsed to C:\Program Files\Common Files\Research In Motion\ however, there is no folder called APPLoader.

How would I updates these on my version of BES?

Thanks

James
Offline  
Old 07-17-2011, 02:37 PM   #4 (permalink)
New Member
 
Join Date: Jul 2011
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Can't activate BB Torch 9800

Hi

I have been doing some research in to this topic

The BES Express server is not automatically downloading the device.xml file.

There is no Proxy between the BES server and the Internet
Local firewalls are turned off
Local Antivirus removed

I have since installed desktop device software for the 9800 on the BES server. I have manaully copied the device.xml file to the locations.

Hopefully, this will resolve the issue

Thanks
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Can't activate BB Torch 9800
Thread Thread Starter Forum Replies Last Post
HELP WIth NEW (USED) BB TORCH AshionBB BlackBerry Help 1 07-11-2011 11:44 PM
Manual for BB 9800 Torch Stelle H General 9800 Series Discussion - Torch 1 12-08-2010 10:37 AM
BB 9800 Torch battery life problems - 7hrs max gadders General 9800 Series Discussion - Torch 13 11-25-2010 01:54 PM
Optimal Touchscreen settings for BB 9800 Torch ErnestoD General 9800 Series Discussion - Torch 0 08-20-2010 09:59 PM

1xNATIONAL SEMICONDUCTOR DM7437N 7437 DIP-14 NOS IC
$1.1
1xNATIONAL SEMICONDUCTOR DM7437N 7437 DIP-14 NOS IC picture1x MA49511 Gunn Diode Microwave Associates Inc Semiconductor Made in USA
$13.99
1x MA49511 Gunn Diode Microwave Associates Inc Semiconductor Made in USA picture1PC New Bussmann 170M6515 Semiconductor Fuse #RS8
$138.98
1PC New Bussmann 170M6515 Semiconductor Fuse  #RS8 picture1PC New Bussmann Buss 170M4211 Semiconductor Fuse #RS8
$117.48
1PC New Bussmann Buss 170M4211 Semiconductor Fuse   #RS8 picture1PC New Bussmann 170M2662 Semiconductor Fuse #RS8
$91.98
1PC New Bussmann 170M2662 Semiconductor Fuse #RS8 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.