07-19-2011, 08:08 AM
Talking BlackBerry Encyclopedia
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| | Blackberry filing messages to wrong folder
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I have a user who is having trouble filing messages into folders on his Blackberry. He has a 9800 on 22.214.171.1246. BES is 126.96.36.199 on Exchange 2007 SP3. He, as an example, files 7 messages. Two go into the correct folder, the next 5 go into the same folder as the second message, but he placed them in different folders. I completely wiped his Blackberry, deleted him from BES (including mailbox info), readded him and selected all his folders for redirection but this is still happening. Does anyone have any suggestions?