BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 07-20-2011, 12:33 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
RadHaz75's Avatar
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default Software Configurations and Missing Dependencies

Please Login to Remove!

I've had an issue crop up recently surrounding new BES users and application deployment via Software Configurations.

Specifically, when a new user who is assigned to a Software Configuration to receive any application (in this instance, SalesForce) and has no previous device information populated in BAS activates their device, they do not receive the specified application. When you click on the SC config tab in BAS and select Other Configured Applications, the apps that should be deployed are listed there with an error of "Missing Dependency" even though they have a compatible device and actually do have the aforementioned dependency.

After they've activated and are in this state, if you simply remove them from the config and add them back, then the apps all properly resolve, the jobs are created in BAS to deploy them and they get the apps. So the issue appears to be more of a reconciliation issue between BAS and the user than an actual device dependency issue.

Has anyone else experienced this and if so, what have you done to address the issue?

BES 5.0.3 MR1 for Exchange
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Software Configurations and Missing Dependencies
Thread Thread Starter Forum Replies Last Post
Missing role Administration tab marcy hullermann BES Admin Corner 2 10-02-2010 05:51 PM
Managing Software Configurations niceonedave BES Admin Corner 8 11-19-2009 11:18 AM
Software being pushed from BES is not being installed on hand held? help please :) xxBarneyxx BES Admin Corner 7 06-12-2007 10:32 AM

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.