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Old 08-03-2011, 06:14 AM   #1 (permalink)
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Default Curve 9300 on BES

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Hi Guys!

I have around 10 handests (all curve 9300) on a BES express server, all ok ish bar one handset.
I cannot update the software to OS 6 or send email, yet i can receive email ok.
I have deleted the device and user from BES and re-added, still noy joy!

Any ideas?

Thanks.
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Old 08-03-2011, 06:38 AM   #2 (permalink)
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Default Re: Curve 9300 on BES

Moved to the proper section.
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Old 08-03-2011, 06:39 AM   #3 (permalink)
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Default Re: Curve 9300 on BES

Are you able to send/receive PIN messages with this device? That would tell you if the device has the correct BlacKBerry data plan.
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Old 08-03-2011, 07:54 AM   #4 (permalink)
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Default Re: Curve 9300 on BES

Thanks,

Just tried requesting the pin from my working device to the other and they work fine.
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Old 08-03-2011, 09:02 AM   #5 (permalink)
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Default Re: Curve 9300 on BES

What happens when you try to send email? Do you get a red X? If so, open the red X message and check the Message Status field for the error message - what is it?
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Old 08-03-2011, 09:11 AM   #6 (permalink)
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Default Re: Curve 9300 on BES

yes i get a red X almost straight away.
The message reads " Desktop email program unable to submit message"
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Old 08-03-2011, 09:17 AM   #7 (permalink)
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Default Re: Curve 9300 on BES

That could be a permissions issue. Check this out:

KB04422-A Red X appears in the message list after attempting to send an email message from the BlackBerry smartphone with an error "Desktop email program was unable to submit message"
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Old 08-03-2011, 10:07 AM   #8 (permalink)
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Default Re: Curve 9300 on BES

Excellent that has solved the sending mail issue!!
any clues why i cant do a software update though!?
Many thanks.

Last edited by coachyard : 08-03-2011 at 10:09 AM.
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Old 08-03-2011, 10:57 AM   #9 (permalink)
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Default Re: Curve 9300 on BES

What software did you download to put on the BlackBerry? Did you follow the instructions here:

http://www.blackberryforums.com/gene...ilanguage.html
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Old 08-03-2011, 11:03 AM   #10 (permalink)
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Default Re: Curve 9300 on BES

It has the original software on it 5.0 something! never updated during 3 months of use.

Back to the not sending mail, it worked and has stopped again!! i restarted the microsoft exchange sytem attendant and information store, worked fine for all of five minutes!

Doh!!
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Old 08-05-2011, 10:37 AM   #11 (permalink)
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Default Re: Curve 9300 on BES

I have followed the above instuctions and have succesfully installed OS6, thank you.
I have also security wiped the device which wouldnt send mail, deleted the user from the BES express and shut down our server for 2 minutes. started the server back up, re added the user onto the BES without any associatted groups and only a deault IT policy, associatted the device only to find that she still cant send mail!!

Any more ideas?
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