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Old 08-04-2011, 01:28 PM   #1 (permalink)
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Default 8700c not displaying email (BES)

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I just activated an 8700c with our Enterprise server.
It chimes when new mail arrives, but does not display the email, just mail that was there when the device first synced. Any thoughts?
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Old 08-04-2011, 01:35 PM   #2 (permalink)
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Default Re: 8700c not displaying email (BES)

Moved to a more appropriate section.

Have you tried a battery pull? What troubleshooting steps have you taken so far?
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Old 08-04-2011, 01:53 PM   #3 (permalink)
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Default Re: 8700c not displaying email (BES)

Just tried the battery pull, but nothing has changed.
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Old 08-04-2011, 02:22 PM   #4 (permalink)
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Default Re: 8700c not displaying email (BES)

I just blew my account out of the BES, recreated it and am now reactivating.
We'll see what happens now.
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Old 08-04-2011, 03:57 PM   #5 (permalink)
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Default Re: 8700c not displaying email (BES)

are the date and time correct? when new email arrives, it is time stamped from the device time.

for example, you activate a device with the time being 2 days behind. the device prepopulates with the messages with the correct time. when you receive a new message, it arrives and is marked as being received 2 days ago and is therefore in the messages list down for the date 2 days ago
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Old 08-04-2011, 07:32 PM   #6 (permalink)
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Default Re: 8700c not displaying email (BES)

Thanks! I looked at the month and date numerous times, but didn't catch that the year was wrong. All is now well thanks to you. Much appreciated.
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Old 08-08-2011, 03:43 PM   #7 (permalink)
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Default Re: 8700c not displaying email (BES)

You'll need the 2007 DST patch for your 8700... geez they still make batteries for it?
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