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Old 08-08-2011, 08:16 AM   #1 (permalink)
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Default BES Users cannot contact the internet

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I looked through and did not see a thread on this so if I missed it I apologize...

Our BES 5.0 server currently has 250 users on it. In recent weeks we are seeing a growing number of users that are no longer able to access the internet through there device.

Originally I sent them back to their phone providers figuring the issue was on that end. But the providers are telling them that the issue is not on their end but rather with the BES server.

Even deleting the user from the BES and re-adding them does not work either. we have had 10 people so far tell us they cannot access the internet.

I have google searched the problem but have not come accross a resolution or something that I can give the users to go back the phone providers and say it is their issue.

Old 08-08-2011, 02:34 PM   #2 (permalink)
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Default Re: BES Users cannot contact the internet

When you say that they can't access the Internet, what is the behavior?
What error(s) are they receiving?
Have you confirmed what browser they are using? BlackBerry/Internet?
Have you looked at your MDAT logs for any errors?
Old 08-08-2011, 03:02 PM   #3 (permalink)
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Default Re: BES Users cannot contact the internet

they are getting an error:

unable to connect to the selected mobile data service

this tells me that the issue is coming form the phone provider, but users that are affected have a variety of phone...

verizon, sprint, & at&t
Old 08-08-2011, 03:06 PM   #4 (permalink)
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Default Re: BES Users cannot contact the internet

MDS (Mobile Data Service) is on the BES. Are you able to browse the internet from a browser on your BES?

Have you tried restarting your MDS Service?
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