BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-08-2011, 08:16 AM   #1 (permalink)
New Member
 
Join Date: Dec 2008
Model: Curve
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default BES Users cannot contact the internet

Please Login to Remove!

I looked through and did not see a thread on this so if I missed it I apologize...

Our BES 5.0 server currently has 250 users on it. In recent weeks we are seeing a growing number of users that are no longer able to access the internet through there device.

Originally I sent them back to their phone providers figuring the issue was on that end. But the providers are telling them that the issue is not on their end but rather with the BES server.

Even deleting the user from the BES and re-adding them does not work either. we have had 10 people so far tell us they cannot access the internet.

I have google searched the problem but have not come accross a resolution or something that I can give the users to go back the phone providers and say it is their issue.

thanks!!
Offline  
Old 08-08-2011, 02:34 PM   #2 (permalink)
Knows Where the Search Button Is
 
MasterofKarate's Avatar
 
Join Date: Mar 2011
Location: Redwood City, CA
Model: None
PIN: N/A
Carrier: Verizon
Posts: 44
Post Thanks: 4
Thanked 6 Times in 6 Posts
Default Re: BES Users cannot contact the internet

When you say that they can't access the Internet, what is the behavior?
What error(s) are they receiving?
Have you confirmed what browser they are using? BlackBerry/Internet?
Have you looked at your MDAT logs for any errors?
Offline  
Old 08-08-2011, 03:02 PM   #3 (permalink)
New Member
 
Join Date: Dec 2008
Model: Curve
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: BES Users cannot contact the internet

they are getting an error:

unable to connect to the selected mobile data service

this tells me that the issue is coming form the phone provider, but users that are affected have a variety of phone...

verizon, sprint, & at&t
Offline  
Old 08-08-2011, 03:06 PM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: BES Users cannot contact the internet

MDS (Mobile Data Service) is on the BES. Are you able to browse the internet from a browser on your BES?

Have you tried restarting your MDS Service?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
The Following User Says Thank You to jsconyers For This Useful Post:
racemany2k (08-08-2011)
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BES Users cannot contact the internet
Thread Thread Starter Forum Replies Last Post
On the BES is there a way to force BB users to use our company internet connection? rhall BES Admin Corner 10 05-18-2009 10:15 AM
You can't export users from BES to BES? Seriously? BB1877 BES Admin Corner 4 03-18-2009 09:50 AM
Wiped Device and recreated BES account - still getting old users internet based mail. clintepps General BlackBerry Discussion 3 03-17-2009 11:14 AM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 02:08 PM
Is there any way to push a contact list from BB to other BB users without BES? jeostang General BlackBerry Discussion 3 08-07-2006 01:59 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.