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Old 08-08-2011, 11:04 AM   #1 (permalink)
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Default BES database and service books

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Hi guys, I hope this should be a pretty easy one to answer....

In the BES database, are the service books on each device recorded?

I would like to find out which service books are missing / present on all of our fleet of 300+ devices, and wonder if this info is retrievable from the BES database?

I'm not a BES admin but am a senior tech, and I am currently BES administrator-less :O

Thanks, Steve
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Old 08-08-2011, 11:33 AM   #2 (permalink)
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Default Re: BES database and service books

Yes, this information is stored in the SQL database.
I can't recall which table.

It's also reported by BAS or BlackBerry Manager, depending on which version of BES you're using.
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Old 08-09-2011, 11:27 AM   #3 (permalink)
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Default Re: BES database and service books

Thank you mate, much appreciated.

Cheers, Steve
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