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Old 08-08-2011, 06:30 PM   #1 (permalink)
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Default BES Collab not working after 5.0 MR2

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So I installed MR2 whenever it came out, 2 months ago or so? and I cannot get the collab working again. (I upgraded to MR3, no change either)

During the upgrade, nothing was changed in regards to the collab settings, I basically just clicked Next through it.

When I try and sign in to OCS/Lync on my BB I get a message "The server has been shut down. Please try again later."

the BES and OCS is running.. it's not being load balanced.

I am on 5.0 SP3 (5.0.3 MR3 Bundle 93) and the latest OCS client on the BB, 2.5.46

Anyone else have this happen? I am seeing this over and over in the logs,

<2011-08-04 14:03:27.687 PDT>:[-1]:<BBIM_server_BBIM_1>:<EVENT>:<LAYER = SCM, IM_INFO_MESSAGE = ms - OCS 2007R2>
<2011-08-08 12:52:39.138 PDT>:[1878]:<BBIM_server_BBIM_1>:<ERROR>:<LAYER = SCM, java.lang.NullPointerException>
<2011-08-08 12:57:39.230 PDT>:[1879]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, BMS: logConfigComplete = true >
<2011-08-08 12:57:39.230 PDT>:[1880]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SRP, Initializing srpServers :[MYSRP[server:3200]]>
<2011-08-08 12:57:39.230 PDT>:[1881]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- Configuration data>
<2011-08-08 12:57:39.246 PDT>:[1882]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- Retrieve all server hosts values>
<2011-08-08 12:57:39.261 PDT>:[1883]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- refresh group>
<2011-08-08 12:57:39.293 PDT>:[1884]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- PIN-Email mapping rows changed: 0>
<2011-08-08 12:57:39.308 PDT>:[1885]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- refresh user group membership>
<2011-08-08 12:57:39.324 PDT>:[1886]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- HTTP Proxy Mappings>
<2011-08-08 12:57:39.355 PDT>:[1887]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task- refresh media management>
<2011-08-08 12:57:39.355 PDT>:[1888]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, existing RSA option = 0 , new RSA option = 0>
<2011-08-08 12:57:39.355 PDT>:[1889]:<BBIM_server_BBIM_1>:<DEBUG>:<LAYER = SCM, Admin. Task Finished>
<2011-08-08 12:58:54.155 PDT>:[1891]:<BBIM_server_BBIM_1>:<EVENT>:<LAYER = SRP, server lost SRP connection with UID MYSRP[server:3200] due to shutdown>
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Old 08-26-2011, 10:47 PM   #2 (permalink)
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Default Re: BES Collab not working after 5.0 MR2

Did you ever solve this? I'm at MR3 and collaboration service is running fine. But I get the same error when I try to sign into the client.
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BES 5.0.3 MR4
Old 09-13-2011, 06:47 AM   #3 (permalink)
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Default Re: BES Collab not working after 5.0 MR2

Could this be a firewall related issue?
Espacialy Port 3200 should not be blocked.

Old 11-29-2011, 02:36 AM   #4 (permalink)
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Default Re: BES Collab not working after 5.0 MR2

I am also facing the same problem. How was the issue resolved. PLease help.
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