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Old 08-10-2011, 07:21 AM   #1 (permalink)
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Default MR 3 fails to install

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Has anyone ever seen this?
Start the 5.0.3 MR3 setup, and it asks for langunage (to show the eula), then shows the splash screen and bombs out with an error


installer log shows this

[30000] (08/10 13:06:21.668):{0x24C4} Found AMD 64 bit processor.
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Begin InitActiveDirectoryInfo.
[30000] (08/10 13:06:21.668):{0x24C4} attempting GetDCInfoEx for server/domain [/]
[30000] (08/10 13:06:21.668):{0x24C4} GetDCInfoEx successfully determined values [Name[doco14.ad.domain.be] Addr[193.58.110.44] Domain[ad.domain.be] Forest[ad.domain.be] Site[Hoofdgebouw] SB[DC=ad,DC=domain,DC=be] PDC=0 GC=0 IsValid=1 NatRetCode=0 LDAPRetCode=0 ET=0 ] for server/domain [/]
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Found a local DC at [193.58.110.44].
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Querying GC's by forest/site [ad.domain.be/Hoofdgebouw] for local GC discovery
[10000] (08/10 13:06:21.668):{0x24C4} PerformDNSQuery failed for query [_gc._tcp.Hoofdgebouw._sites.ad.domain.be/SRV], code [2726]
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Could not locate a local GC by forest/site, trying forest only.
[10000] (08/10 13:06:21.668):{0x24C4} PerformDNSQuery failed for query [_gc._tcp.ad.domain.be/SRV], code [2726]
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Could not locate a local GC by forest only.
[30000] (08/10 13:06:21.668):{0x24C4} attempting GetDCInfoEx for server/domain [/domain]
[30000] (08/10 13:06:21.668):{0x24C4} GetDCInfoEx successfully determined values [Name[doco14.ad.domain.be] Addr[193.58.110.44] Domain[ad.domain.be] Forest[ad.domain.be] Site[Hoofdgebouw] SB[DC=ad,DC=domain,DC=be] PDC=0 GC=0 IsValid=1 NatRetCode=0 LDAPRetCode=0 ET=0 ] for server/domain [/domain]
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Found a user domain DC at [193.58.110.44].
[30000] (08/10 13:06:21.668):{0x24C4} [SystemData]: Querying GC's by forest/domain/site [ad.domain.be/ad.domain.be/Hoofdgebouw] for user GC discovery
[10000] (08/10 13:06:21.684):{0x24C4} PerformDNSQuery failed for query [_gc._tcp.Hoofdgebouw._sites.ad.domain.be/SRV], code [2726]
[30000] (08/10 13:06:21.684):{0x24C4} [SystemData]: Could not locate a user GC by forest/domain/site, trying forest/domain only.
[10000] (08/10 13:06:21.684):{0x24C4} PerformDNSQuery failed for query [_gc._tcp.ad.domain.be/SRV], code [2726]
[30000] (08/10 13:06:21.684):{0x24C4} [SystemData]: Found a total of [0] eligible servers during user GC discovery
[30000] (08/10 13:06:21.684):{0x24C4} [SystemData]: Finish InitActiveDirectoryInfo. GC validity is [0]
[10000] (08/10 13:06:21.684):{0x24C4} [CSystemDataCon::ValidatePassword]: Failed to logon with given credentials.
[30000] (08/10 13:06:21.699):{0x24C4} Setting value to uninitialized data container [CBESDBComp].
[45060] (08/10 13:06:21.699):{0x24C4}
[45060] (08/10 13:06:21.699):{0x24C4}
[45060] (08/10 13:06:21.699):{0x24C4}
[40000] (08/10 13:06:21.746):{0x24C4} {DbConfig::setConfigValues} No Encoded SQL Auth keys found
[40000] (08/10 13:06:21.746):{0x24C4} {DbConfig::setConfigValues} No SQL Auth keys found
[30000] (08/10 13:06:40.357):{0x24C4} ADO ConnectionTimeout value = 30s
[30000] (08/10 13:06:40.357):{0x24C4} ADO ConnectionTimeout for re-initalizing the pool = 45s
[25137] (08/10 13:07:10.889):{0x24C4}
[25000] (08/10 13:07:10.889):{0x24C4} IDS_25000 ConnectionItem::ConnectToDB: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]Specified SQL server not found. - Command: ConnectionItem::ConnectToDB
[10000] (08/10 13:07:10.905):{0x24C4} [CDBComp::ConnectToHost]: Cannot connect to DB with error: [DBNETLIB][ConnectionOpen (Connect()).]Specified SQL server not found.0x80004005 NativeError=6
[30000] (08/10 13:07:10.905):{0x24C4} Step GatherInfo failed
[10000] (08/10 13:07:10.905):{0x24C4} [CDataStore::GatherProdInfo]: Failure in ProdDataCon


Checked AD, checked Catalog, DNS , it all seems to work just fine
restarted the BES, same error
tried reinstalling the previous MR (MR1) , identical error.

Something is wrong, in AD/DNS but i just cannot put my finger to it.
Has anybody seen this before?
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Old 08-10-2011, 09:24 AM   #2 (permalink)
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Default Re: MR 3 fails to install

KB25575-The installer splash screen hangs for a long time when installing BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3
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Old 08-10-2011, 06:37 PM   #3 (permalink)
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Default Re: MR 3 fails to install

The errors look a litte different from what is written in the knowledge base article.

is: 193.58.110.44 a domaincontroller which hosts an AD integrated zone ?
if you open a command window and type:

nslookup (hit enter)
server 193.58.110.44 (hit enter)
set querytype=ANY (hit enter)
gc._tcp.Hoofdgebouw._sites.ad.domain.be (hit enter)

do you get an answer or an error message ?
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Old 08-17-2011, 08:13 AM   #4 (permalink)
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Default Re: MR 3 fails to install

Hi guys, sorry for the delay,

no the KB doesn't seem to fit
My log doesn't show a fail in that section
[30000] (08/17 14:03:09.842):{0x2264} GetDCInfoEx successfully determined values [Name[doco10.ad.domain.be] Addr[193.58.110.40] Domain[ad.domain.be] Forest[ad.domain.be] Site[Hoofdgebouw] SB[DC=ad,DC=domain,DC=be] PDC=0 GC=1 IsValid=1 NatRetCode=0 LDAPRetCode=0 ET=0 ] for server/domain [/]

Nobody , this is the output


_gc._tcp.Hoofdgebouw._sites.ad.domain.be SRV service location:
priority = 0
weight = 100
port = 3268
svr hostname = doco11.ad.domain.be
_gc._tcp.Hoofdgebouw._sites.ad.domain.be SRV service location:
priority = 0
weight = 100
port = 3268
svr hostname = doco10.ad.domain.be
doco11.ad.domain.be internet address = 193.58.110.42
doco10.ad.domain.be internet address = 193.58.110.40
>

It looks to me that the installer is tentatively trying the DB connection prior to patching.
I tries the DB connection parameters from BES, in this case trusted windows
And as such it fails on the trusted authentication lookup

I'm thinking about setting up an SQL login for BES, and retrying the patch that way, as a workaround.. But it's still odd why it does that.

Last edited by svandamme : 08-17-2011 at 08:43 AM.
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Old 08-17-2011, 08:52 AM   #5 (permalink)
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Default Re: MR 3 fails to install

but here:

[10000] (08/10 13:06:21.684):{0x24C4} PerformDNSQuery failed for query [_gc._tcp.Hoofdgebouw._sites.ad.domain.be/SRV], code [2726]
[30000] (08/10 13:06:21.684):{0x24C4} [SystemData]: Could not locate a user GC by forest/domain/site, trying forest/domain only.

was a problem, no global catalog server found (?)
but that might have been a temporary failure.

You have 2 Domain controllers. Are both ok ?
on the DC do dcdiag in a command window and check for possible errors.
under active directory sites, are both domain controller listed or do you have more then those 2 ?

Are you running the installer as the same user which originally installed the BES ?
read here:
Moving database - "Error initializing system" Catch22 ?

and check the registry entries in the HKCU subtree if the database server is present.
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Old 08-23-2011, 04:30 AM   #6 (permalink)
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Default Re: MR 3 fails to install

yep, both DC's are ok , not sure if there are more, it's not my network, it's a customer.
Same user is used
reg keys are present.

i'll ask my customer to send me dcdiag output
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Old 08-23-2011, 06:20 AM   #7 (permalink)
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Default Re: MR 3 fails to install

"10000] (08/10 13:07:10.905):{0x24C4} [CDBComp::ConnectToHost]: Cannot connect to DB with error: [DBNETLIB][ConnectionOpen (Connect()).]Specified SQL server not found.0x80004005 NativeError=6"

you could try:
login as the "besadmin" user (the user which the blackberry servers run under, you can find that in the services console).
with regedit, go into the HKCU tree,
HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry Enterprise Server
copy the String which is in the Database key

go into start, controlpanel, computer management, ODBC administration.
create a new Database connection here for test purposes, with the string from the registry, and check, if the Besmgmt datbase is accessible.
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Old 08-23-2011, 11:20 AM   #8 (permalink)
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Default Re: MR 3 fails to install

pretty sure it's available, BES is running on it on this very machine.
503MR2 version is running, there's nothing wrong with the BES, it's just that i can't patch it.
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Old 08-23-2011, 01:21 PM   #9 (permalink)
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Default Re: MR 3 fails to install

MR4 is out now. Have you tried upgraded to that?
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Old 08-23-2011, 01:26 PM   #10 (permalink)
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Default Re: MR 3 fails to install

Quote:
Originally Posted by Arkanian View Post
MR4 is out now. Have you tried upgraded to that?
same difference, as with MR1 , MR 2 , MR 3
It's not the installer, it's not the patch.
There is something on that server/ AD that causes this

I presume it's the sql windows trustd authentication, but why it does this i don't know.

think i'll just add SQL login , set BES up for that, and run the MR that way.
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Old 08-23-2011, 01:27 PM   #11 (permalink)
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Default Re: MR 3 fails to install

Might be worth a try,
Still I recommend to check the registry entry for the database.
Believing somthing is nice, but that does not mean you know something.
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Old 08-25-2011, 03:32 AM   #12 (permalink)
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Default Re: MR 3 fails to install

Switched BES over to SQL login with SA, BES started up nice on those parameters and is running like a champ

Now MR4 , same error as before, same AD resolution messages and SQL 0x80004005 Native error= 6

I can however connect with SQL mgmt studio express, with either trusted login or with SA login, it does what i want.

Quote:
Originally Posted by nobody7290 View Post
you could try:
login as the "besadmin" user (the user which the blackberry servers run under, you can find that in the services console).
with regedit, go into the HKCU tree,
HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry Enterprise Server
copy the String which is in the Database key

go into start, controlpanel, computer management, ODBC administration.
create a new Database connection here for test purposes, with the string from the registry, and check, if the Besmgmt datbase is accessible.
Microsoft SQL Native Client Version 09.00.5000

Running connectivity tests...

Attempting connection
Connection established
Verifying option settings
Disconnecting from server

TESTS COMPLETED SUCCESSFULLY!''

SQL is running locally, static port, Named pipes enabled.

This is turning out to be a really annoying problem.. Everything works for the BB's so it's not critical, it's just annoying.
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Old 08-25-2011, 10:27 AM   #13 (permalink)
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Default Re: MR 3 fails to install

check your SQL logs for login errors?

still might be a permission issue with the database
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Old 09-07-2011, 04:25 AM   #14 (permalink)
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Default Re: MR 3 fails to install

problem found, nothing to do with AD, nothing to do with SQL
Customer had his patches on a storage mapping , not local
That caused the issue.

We noticed it when we tried to re-run sp3 , and that yielded some different errors then the MR, they pointed towards a file acces problem. and the rest is history.
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