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Old 08-13-2011, 02:22 PM   #1 (permalink)
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Default cannot make outgoing calls

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I have mulitple users having the issue where they cannot make outgoing calls but can receive incoming calls.

at first i thought it was the new IT Policy i had set up because when the issue first happened I switched the user back to the old policy and it worked fine. Well, it has now happened to my other admins and myself who are on a test poicy that is wide open other than password restrictions, content protection/encryption. this IT policy has not been changed in quite a while but these issues have made me rethink the cannot make outgoing calls issue was IT Policy relate.

I have tried the pop the battery, re-registering on via the host routing table, resetting the mobile network connections, pulled the SIM card. Data connection is fine can send receive email, texts, etc. Solid 3-5 bar connection status. Memory has plenty of space.

BES is 4.1.7., carrier ATT, device is Bold 9700

any help would be much appreciated.

BES 4.1.7 for Exchange Windows 2003 Server

Last edited by Mather : 08-13-2011 at 02:25 PM.
Old 08-15-2011, 10:30 AM   #2 (permalink)
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Default Re: cannot make outgoing calls

have you tried looking at the it policy to see if the phone is disabled?
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