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Old 08-15-2011, 08:33 AM   #1 (permalink)
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Default BES user cannot activate their devices

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Hello all...

We have a number of users that are not able to activate their devices to our BES. those users that are on the server already are syncing without issue.

We have had the users wipe their phones and removed them from the BES but when we add them back the devices give errors that the server cannot be contacted.

We rebooted the server this past friday but are still having issues.

We are on BES and running Exchange 2010.

Old 08-15-2011, 08:51 AM   #2 (permalink)
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Default Re: BES user cannot activate their devices

Read through this.
KB13852-Identifying and troubleshooting issues with the enterprise activation process
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
Old 08-16-2011, 11:13 AM   #3 (permalink)
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Default Re: BES user cannot activate their devices


How many users on the BES?

You may want to read through the following articles. I have had countless customers who experienced activation/mail-flow issues in an Exchange 2010 environment because the policies aren't properly applied to the BESAdmin account. At a minimum, you will want to have the latest version of MAPI/CDO on the BES along with BES 5.0.2 MR5.

KB22601-How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment

KB25654-Mail delays when using Microsoft Exchange 2010

Have you confirmed the provisioning on the devices? We all know the carriers love to screw up here.
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